Director - Professional Services

2 weeks ago

Hyderabad, Telangana, India ThoughtSpot Full time
Job Description

About The Role

As the Director of Professional Services, you will be responsible for leading service delivery, client engagement, and operational excellence while ensuring strategic alignment with business goals. You will oversee team performance, resource planning, and risk mitigation while driving process improvements to enhance service quality and efficiency. This role demands strong leadership, financial acumen, and a customer-centric mindset to optimise professional service offerings and ensure successful project execution.

What Youll Do

- Oversee end-to-end service delivery, ensuring high-quality execution and client satisfaction.
- Lead and mentor a high-performing professional services team, fostering collaboration and growth.
- Manage stakeholder relationships, working closely with clients, internal teams, and executives.
- Develop and execute resource planning strategies to optimise utilisation and efficiency.
- Monitor performance metrics, tracking project outcomes and ensuring continuous improvement.
- Implement process optimisation initiatives to enhance service delivery and operational workflows.
- Identify and mitigate risks, ensuring proactive problem-solving and issue resolution.
- Oversee budget and financial management, ensuring cost-effective service delivery.
- Align professional services strategy with overall business objectives and company growth plans.

What You Bring

- 14+ years of experience in Professional Services, Delivery Management, or Consulting.
- Proven track record in leading teams, managing stakeholders, and driving service excellence.
- Expertise in delivery oversight, performance tracking, and process improvement.
- Strong experience in resource planning, risk management, and financial oversight.
- Exceptional client engagement skills with the ability to build and maintain strong relationships.
- Data-driven mindset with a focus on measuring and optimising performance outcomes.
- Ability to manage budgets, forecasts, and financial targets effectively.
- Strategic thinker with the ability to align service offerings with business goals and market needs.
- Strong communication, negotiation, and leadership skills to drive impact across teams.

What makes ThoughtSpot a great place to work

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectivesthis balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If youre excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role thats right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn&apost just the right thing to do for our people, it&aposs the right thing to do for our business. We know we cant solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. Were committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

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