Team Leader, Operations Fraud

1 week ago

Bengaluru, India First source Full time

Job Description Role Description:The Team Leader for our Europe Business is responsible for leading, managing, and motivating a team of professionals to achieve high-performance results, meet objectives, and contribute to the success of our European business segment. Leadership and Supervision: Lead and mentor a team of Fraud Team Associates, providing guidance, support, and performance management. Strategic Planning: Develop and implement comprehensive fraud detection and prevention strategies aligned with organizational goals. Investigation Oversight: Oversee complex fraud investigations, ensuring thoroughness, accuracy, and timely resolution. Process Improvement: Continuously evaluate and enhance fraud detection systems, processes, and policies to increase efficiency and effectiveness. Reporting and Analytics: Prepare and present detailed reports on fraud trends, investigation outcomes, and risk assessments to senior management. Regulatory Compliance: Ensure all fraud management activities comply with relevant laws, regulations, and industry standards. Monitor and manage team performance, conducting regular performance evaluations, and identifying opportunities for improvement. Oversee day-to-day operations, ensuring smooth workflow and adherence to company policies and procedures. Maintain a strong focus on client satisfaction, ensuring that service levels meet or exceed client expectations Expected/Key Results - Top of Form Ensure that the team consistently meets Service Level Agreements (SLAs) in accordance with project specifications. - Take responsibility for delivering exceptional customer service and effectively manage client escalations to maintain client satisfaction. - Uphold strict adherence to quality standards, established processes, and company policies. - Manage attendance and roster arrangements to ensure efficient team operations. - Lead the team effectively, fostering collaboration and resolving conflicts when they arise. - Invest in self-improvement and continually enhance skill sets to stay at the forefront of the field

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