Lead Consultant

Job Title Lead Consultant - Enterprise Platform Systems Moveworks ServiceNow Career Level E Introduction to role Are you ready to lead the charge in redefining employee experiences through ground breaking technology As the myAZ Agentic Platform Systems Admin and Technical Services Lead you ll coordinate the strategic management operation and continuous improvement of the myAZ Agentic AI platform Your mission is to ensure the platform s services align with business needs delivering high-quality employee engagement while maintaining reliability scalability security and compliance Collaborate with AstraZeneca business customers and integrated systems owners to prioritize technical changes and minimize service disruptions You ll be at the forefront of innovation guiding AstraZeneca to achieve desired outcomes through proactive collaboration and strategic leadership Accountabilities Platform Leadership Strategy Define design and build the myAZ Enterprise Platform service to address employee experience challenges Service Management Governance Manage service level objectives and enforce compliance with industry standards Technical Operations Administration Administer the MYAZ Platform and manage day-to-day operations Release Management Change Control Lead release management and oversee change management processes Team Leadership Development Foster a collaborative environment and identify training opportunities Demand Management Capacity Planning Forecast demand and plan capacity for MYAZ services Innovation Continuous Improvement Drive innovation by adopting emerging technologies Essential Skills Experience Bachelor s degree in Computer Science Information Technology Business Administration Mathematics Statistics or a related field or equivalent experience 10 years of experience in IT service management platform management or a related role Demonstrable experience in the delivery of large-scale technology transformation projects Solid understanding and experience deploying and managing technical services across a complex global enterprise Demonstrable understanding of Generative AI Machine Learning capabilities Large Language Models and use cases for enhancing Employee Experience and ingesting corporate knowledge Experience with Agentic AI MCP A2A Application-to-Application RAG Retrieval-Augmented Generation n8n LangChain and Make Demonstrable experience in managing technical platforms and delivering high-quality IT services Experience providing ITSM in a large enterprise including service elements performance measures demand management and customer relationship management Demonstrable experience managing change and incidents for a system or platform using ServiceNow In-depth understanding of knowledge management principles article indexing techniques and data governance practices Familiarity with IT service management ITSM and ITIL processes Certified ITIL v4 Foundation or higher certifications Experience in administering user access using Microsoft Active Directory Entra ID Understanding of Scrum Agile and development practices Strong problem-solving skills with in-depth experience of incident management Demonstrated ability to work in a fast-paced meaningful varied environment experienced in managing system releases and change management Excellent project management skills with the ability to manage multiple projects simultaneously Demonstrable people and process management skills Proficient in communicating with and managing key business and technical customers Desirable Skills Experience Advanced degree or equivalent experience in Computer Science Information Technology Business Administration Mathematics Statistics or a related field Experience in the pharmaceutical industry or related regulated fields Good understanding of AI ML Governance Ethics and Management Training and understanding of Generative AI ML Deep Learning Models providing technical context to Copilot potential issues Understanding of knowledge management practices and their importance to a global organisation Relevant foundation certifications in Moveworks ServiceNow ITSM or related areas ITIL v4 Service Management Certification PMI Project Management Professional PMP Certification Experience in Lean Agile Ways of Working Good storytelling capability and presentation skills Strong stakeholder management and communication abilities Change management and transformation leadership experience When we put unexpected teams in the same room we ignite bold thinking with the power to inspire life-changing medicines In-person working gives us the platform we need to connect work at pace and challenge perceptions That s why we work on average a minimum of three days per week from the office But that doesn t mean we re not flexible We balance the expectation of being in the office while respecting individual flexibility Join us in our unique and ambitious world At AstraZeneca you ll be part of a dynamic environment where innovation thrives Our work directly impacts patients by transforming our ability to develop life-changing medicines We empower our business to perform at its peak by combining ground breaking science with leading digital technology platforms With a passion for data analytics AI machine learning and more you ll have the opportunity to disrupt an industry and change lives Join us at this crucial stage of our journey as we become a digital and data-led enterprise Here you can innovate take ownership and explore new solutions with unrivaled freedom Ready to make an impact Apply now to join our team Date Posted 15-Dec-2025 Closing Date AstraZeneca embraces diversity and equality of opportunity We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills We believe that the more inclusive we are the better our work will be We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics We comply with all applicable laws and regulations on non-discrimination in employment and recruitment as well as work authorization and employment eligibility verification requirements