Floor Manager Jewelry

1 week ago

Bengaluru, India Weekday AI Full time

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 1200000 (ie INR 10-12 LPA)

Min Experience: 5 years

Location: Bengaluru

JobType: full-time

We are looking for a polished, dynamic, and results-oriented Floor Manager to lead front-end operations and deliver an elevated customer experience at a luxury jewellery boutique. The Floor Manager will oversee daily floor operations, team performance, visual merchandising, and client satisfaction—while driving category-wise sales in alignment with brand expectations.

Requirements

Key Responsibilities

Sales & Floor Operations

- Supervise all floor-level sales activities with a strong focus on customer-first service.
- Foster a high-performance culture to consistently achieve daily, weekly, and monthly sales targets.
- Ensure VM (visual merchandising) standards are executed flawlessly, reflecting brand aesthetics and storytelling.
- Oversee accurate billing, delivery, and product handover procedures.
- Monitor product availability and coordinate with the back office for timely stock replenishment.

Team Management & Training

- Lead, mentor, and train Retail Sales Officers (RSOs), Greeters, and Support Staff in customer service, selling techniques, and product expertise.
- Conduct daily briefings to align the team on targets, updates, and sales strategies.
- Manage staff rosters, shift planning, and manpower allocation across peak and non-peak hours.
- Support the Store Manager in performance reviews and employee development initiatives.

Customer Experience & Escalation Handling

- Ensure every customer interaction reflects luxury service standards.
- Act as the escalation point for complex requests, exchanges, or service issues.
- Address client feedback and coordinate with the Store Manager for effective resolution.

Inventory & Loss Prevention

- Oversee and verify daily stock movement, including opening, closing, transfers, and discrepancy checks.
- Ensure stock is tagged, secured, and stored as per protocols.
- Maintain locker procedures at day-end and escalate variances to the Store Manager.

Qualifications & Requirements

- Bachelor’s degree in Business, Retail, or a related field preferred.
- 3–5 years of experience in luxury retail, preferably jewellery or premium fashion.
- Proven leadership and team management skills.
- Excellent communication skills—fluency in English and local languages (Kannada, Telugu, and Tamil for Bengaluru / Hindi and Punjabi for Delhi).
- Proficiency in POS systems and inventory software.
- Flexibility to work shifts, weekends, and public holidays.

Personal Attributes

- Well-groomed, confident, and articulate.
- High integrity and accountability.
- Strong business acumen with client-centric thinking.
- Composed, solution-oriented, and resilient under pressure.
- Passionate about luxury, design, and exceptional customer service.

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