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DESCRIPTION for L2 associatesOverview The L2 associate acts as the primary interface between Amazon and our delivery partners so to our delivery partners- you ARE Amazon L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions Summary of Responsibilities - Effectively communicate in a clear and professional manner at all times - Provides expedites prompt and efficient service to Amazon customers delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvementsKey job responsibilities A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions An ideal candidate should be able to understand the requirements be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form BASIC QUALIFICATIONSQualitative Requirements xc3x98 Graduation in any specialization from a recognized university xc3x98 Excellent communication skills written and verbal in English language xc3x98 Ability to communicate correctly and clearly with all customers xc3x98 Good comprehension skills - ability to clearly understand and state the issues customers present xc3x98 Ability to concentrate - follow customers issues without distraction to resolution xc3x98 Work successfully in a team environment as well as independently xc3x98 Familiarity with Windows XP Microsoft Outlook Microsoft Word and Internet Explorer xc3x98 Excellent typing skills xc3x98 Demonstrates an ability to successfully navigate websites xc3x98 Demonstrates a proficient knowledge of email applicationsPREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
