(High Salary) Senior Customer-Focused Site Reliability Engineer

Job Description

Customer-Focused Senior Site Reliability Engineer (SRE)

About The Site Reliability Organization

At Integral, our Site Reliability Engineering (SRE) organization is at the heart of delivering unparalleled service levels to our customers. We`re a forward-thinking, self-sufficient team driving automation, real-time monitoring, and self-healing systems to ensure a flawless 24,7 experience. Our SRE team is uniquely structured into specialized roles, including Platform SREs, Application Automation Engineers, and Customer-Focused SREs, all working in harmony to build scalable, efficient, and future-ready solutions. We`re not just about reliabilitywe`re about innovation. With a strong focus on leveraging AI to build autonomous agents and automating complex processes, we`re shaping the future of operational engineering.

Why Join Us

Are you an experienced operational engineer eager to take your skills to the next level Do you want to be part of a team that not only solves critical challenges in real-time but also pioneers AI-driven solutions that transform how we work At Integral, you`ll work on cutting-edge projects, collaborate with top-notch engineers, and help shape a new era of automation.

Role Overview

As a Customer-Focused Senior SRE, you`ll be at the forefront of customer engagement, ensuring smooth onboarding, seamless integrations, and optimal performance. In this role, you`ll combine your operational expertise with innovative AI-driven approaches to help design and implement autonomous systems that streamline processes and improve reliability. You`ll collaborate with Account Managers, Sales Solution Engineers, Infrastructure SREs, and Application Automation Engineers to deliver a streamlined, scalable customer experience while driving technical agility and scalability.

What You`ll Do

Customer Onboarding & Integration

- Create detailed solution documents for customers prior to onboarding.
- Lead efforts in automating onboarding and deployment in partnership with Platform SREs and Application Automation Engineers.

Performance Optimization & Technical Escalations

- Monitor and analyze performance metrics, ensuring exceptional customer satisfaction.
- Investigate and resolve escalations, acting as the technical liaison between customers, Sales and engineering teams.

AI-Powered Process Automation

- Help design and build autonomous agents to manage onboarding and operational processes with minimal manual intervention.
- Leverage AI tools and scripting to automate complex workflows and improve reliability.

Collaboration & Continuous Improvement

- Partner with Sales Solution Engineers and Account Managers to align solutions with customer needs.
- Work across SRE roles to enhance processes and drive innovations in automation.

Proactive Monitoring & Self-Healing Systems

- Implement real-time monitoring and self-healing systems to resolve issues proactively.
- Ensure standardization and scalability across customer processes.

What We`re Looking For

Proven experience in Site Reliability Engineering, Operational Engineering, or a related field. Expertise in automated deployment tools, monitoring systems, and performance tuning. Knowledge of scripting and AI tools, with a passion for leveraging AI to build smarter systems. Strong communication and collaboration skills, with a customer-centric approach. A growth mindset and eagerness to take on innovative AI-driven projects.

Our Mission

As a Customer-Focused Senior SRE, your mission is to redefine the customer experience by blending your operational expertise with cutting-edge AI technologies. You`ll not only ensure smooth implementations and exceptional performance but also help build the future of autonomous engineering at Integral.