Only 24h Left) Front Office Associate

4 weeks ago

Chennai, Tamil Nadu, India Four Points Full time

Process all guest check-ins check-outs room assignments and room change late check-out requests Secure payment activate reissue room keys Ensure rates match market codes document exceptions Verify adjust billing for guests Communicate to appropriate staff when guests are waiting for an available room Advise guest of messages Clear departures in computer system Coordinate with Housekeeping to track room status and guest concerns File guest paperwork or documentation Operate telephone switchboard station Run and check daily reports contingency lists and credit card authorization reports Supply guests with directions and information Answer record and process all guest calls requests questions or concerns follow up to ensure each has been met to guests satisfaction Arrange transportation for guests visitors Count and secure bank at beginning and end of shift Cash-guests checks process all payment types vouchers paid-outs charges and provide change Notify Loss Prevention Security of any reports of theft Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships support team to reach common goals listen and respond appropriately to the concerns of employees Comply with quality assurance standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification NoneAt Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law Where timeless classics are woven with modern details Where business meets pleasure Where even when travelers are global they can experience the local As a member of the team you will become part of our united Four Points by Sheraton community where everyone is welcome we support each other and every hotel matters We provide exactly what guests need in an uncomplicated way If you are seeking opportunities to put guests at ease in a friendly genuine and approachable environment join our team In joining Four Points you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you

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