Learning Management System Administrator

Job Description

About the Company

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

About the Role

The Learning Management System Administrator will be responsible for managing user accounts, facilitating training enrollments, and ensuring the effective operation of the Learning Management System (LMS).

Responsibilities

- Creating, activating and deactivating internal and external user accounts within the LMS
- Enrollment of internal and external customers to training courses as directed by Training Operations
- Enrollment of internal users to recertification and online courses
- Enrollment of external users to product recertification courses as directed by Training Operations
- Facilitate the generation of certificates for external Users, as required for regional training centres
- Liaise with the Global Training & Development Department to ensure LMS processes continue to meet business requirements
- Administer User access, permissions and roles within the LMS
- Provide assistance in the administration of Service Tokens
- Provide assistance to the Learning Management System Coordinator role
- Maintain a Learning Object (LO) naming convention
- Responsible for generating monthly reports for Line Manager (as required)
- Provide assistance to stakeholders in the creation of reports
- Assist the Online Training Team with course creation and loading of eLearning content on the LMS
- Identify and escalate any obstacle that may negatively impact LMS functionality and User Experience
- Comply with Company health, safety and environmental policies
- Have an awareness of Works Council agreements and Information Security Management System (ISMS) to aid in LMS configuration compliance
- Liaise with Learning Management System Coordinator role to ensure timely resolution of support or technical issues
- Escalation of any SSO, datafeed or related issues to LMS Coordinator or Line Manager

Qualifications

- Relevant experience in Learning Technologies or Information Systems administration
- Experience of implementing & working with LMS
- Experience as an LMS Administrator or Technical Support preferred
- Computer literacy is essential, proficient in use of all programs within MS Office Suite
- Proactive with excellent organisational skills
- Experience within a training development and delivery department, is preferable
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Business fluent in written and spoken English

Required Skills

- Relevant experience in Learning Technologies or Information Systems administration
- Experience of implementing & working with LMS
- Computer literacy is essential, proficient in use of all programs within MS Office Suite
- Proactive with excellent organisational skills
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Business fluent in written and spoken English

Equal Opportunity Statement

Smiths Detection is committed to diversity and inclusivity in the workplace.