Senior Business Systems Analyst

Description Position Summary We are seeking a Senior Business Systems Analyst to support the RCH ERP Legacy Support Engagement with a dual focus on business applications and security IAM responsibilities This role will split time between supporting application intake documentation and coordination efforts and contributing to ERP security controls access reviews and incident response readiness Key Responsibilities Business Applications Triage ad-hoc requests from Teams and convert into ServiceNow tickets or Azure DevOps ADO backlog items Assist in drafting business requirements and user stories for intake and project planning Maintain and update documentation including KB articles CMDB entries and legacy app references Support SharePoint page customization and RPA monitoring e g daily re-runs UAT coordination Assist with application rationalization efforts including data collection and device mapping Maintain ADO board hygiene dashboards and backlog structure Prepare change management artifacts CAB RFS intake documentation Track and follow up on low-complexity vendor tickets and support documentation of workflows Security IAM Support ERP security deliverables including segregation of duties SoD conflict matrix access audits and cutover checklists Assist in documenting data flow controls encryption standards and retention policies Maintain audit-ready evidence for change tickets logging and data loss prevention DLP paths Participate in incident response tasks including triage containment and documentation under IR Lead direction Monitor and document integration security e g Workday to UKG SSO cert lifecycle and access provisioning Map security artifacts to NIST Cybersecurity Framework CSF and HIPAA Security Rule requirements Contribute to weekly status reporting on open risks blockers and completed evidence Required Skills Experience 5 years of experience in business systems analysis or related roles Strong understanding of ServiceNow Azure DevOps and SharePoint Familiarity with healthcare IT environments and compliance standards HIPAA NIST Experience with ERP systems Workday Lawson UKG and security models Ability to document workflows requirements and audit evidence clearly Strong communication and stakeholder coordination skills Preferred Qualifications Experience with IAM tools and SSO protocols SAML OIDC Exposure to incident response tools e g Cortex XDR Proofpoint M365 Defender Familiarity with RPA data protection practices and change control processes Prior experience in healthcare or enterprise IT environments Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required CTG does not accept unsolicited resumes from headhunters recruitment agencies or fee based recruitment services for this role To Apply To be considered please apply directly to this requisition using the link provided For additional information please contact Morgan Fickert at Morgan Fickert ctg com Kindly forward this to any other interested parties Thank you The expected base salary for this position ranges from 135 000 to 150 000 Salary offers are based on a wide range of factors including relevant skills training experience education market factors and where applicable licensure or certifications obtained In addition to salary a competitive benefit package is also offered About Us CTG a Cegeka company is at the forefront of digital transformation providing IT and business solutions that accelerate project momentum and deliver desired value Over nearly 60 years we have earned a reputation as a faster and more reliable results-driven partner Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts CTG leverages the expertise of over 9 000 team members in 19 countries to provide innovative solutions Together we operate across the Americas Europe and India working in close cooperation with over 3 000 clients in many of today s highest-growth industries For more information visit Our culture is a direct result of the people who work at CTG the values we hold and the actions we take In other words our people define our culture It s a living breathing thing that is renewed every day through the ways we engage with each other our clients and our communities Part of our mission is to cultivate a workplace that attracts and develops the best people reflected by our recognition as a Great Place to Work Certified TM company across many of our global operations CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local state and federal laws CTG is an Equal Opportunity Employer CTG will assure equal opportunity and consideration to all applicants and employees in recruitment selection placement training benefits compensation promotion transfer and release of individuals without regard to race creed religion color national origin sex sexual orientation gender identity and gender expression age disability marital or veteran status citizenship status or any other discriminatory factors as required by law CTG is fully committed to promoting employment opportunities for members of protected classes