Sr. Advisor I
4 weeks ago
Job Description This is a key leadership role for a technical professional who can blend deep expertise with strong team leadership. As a Sr. Advisor I - Technical Support, you will be responsible for overseeing daily technical operations, providing advanced problem-solving, and building a strong technical bench strength within the team. You will be a crucial point of contact for complex escalations and client interactions, ensuring the delivery of top-tier technical support. Role and Key Responsibilities - Oversee daily operations and ensure timely and effective issue resolution. - Provide technical expertise in complex problem-solving scenarios. - Support the team by conducting triages and trainings to upskill both new hires and existing resources. - Review and update training curriculum to keep the team's knowledge current. - Create a technical bench strength within the team through mentorship and talent development. - Collaborate within LOBs/PODs in complex support and collaboration scenarios. - Interact and host discussions with clients to provide updates and resolve high-visibility issues. - Manage high-visibility and complex escalations from start to finish. - Audit sample cases for compliance checks, ensuring timely closures and follow-ups. Key Skills & Knowledge - Technical Expertise: - Proven experience with Windows Server environments, TCP/IP, and other network protocols. - Experience managing, maintaining, and updating server infrastructure in an enterprise-scale environment. - Strong knowledge of DNS, DHCP, DFS, VPN, AOVPN, Wireless, FTP, and other key network services. - Strong knowledge of virtualization technologies such as Hyper-V. - Leadership & Communication: - Experience in technical team leadership, mentoring, coaching, and building talent. - Excellent communication skills with the ability to write clear technical documentation. - The ability to translate complex technical issues into clearly understandable terms for non-technical stakeholders. - Excellent time management and organizational skills with the ability to prioritize tasks effectively. Education - Graduate
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