Deputy Manager- Otc Collection

Who we areJohnson Controls is the global leader for smart healthy and sustainable buildings At Johnson Controls weve been making buildings smarter since 1885 and our capabilities depth of innovation experience and global reach have been growing ever since Today we offer the worlds largest portfolio of building products technologies software and services we put that portfolio to work to transform the environments where people live work learn and play This is where Johnson Controls comes in helping drive the outcomes that matter most Through a full range of systems and digital solutions we make your buildings smarter A smarter building is safer more comfortable more efficient and ultimately more sustainable Most important smarter buildings let you focus more intensely on your unique mission Better for your people Better for your bottom line Better for the planet Were helping to create a healthy planet with solutions that decrease energy use reduce waste and make carbon neutrality a reality Sustainability is a top priority for our company We committed to invest 75 percent of new product development R D in climate-related innovation to develop sustainable products and services We take sustainability seriously Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place Please visit and follow Johnson Controls LinkedIn for recent exciting activities Why JCI Asia-Pacific LinkedIn Career OpenBlue How will you do it In your role as a Collections Analyst you will be responsible for activities related to a broad cross section of Johnson Controls customer portfolios You will manage Collection processes provide early stage customer service and where necessary raise cases involving customer complaints You will also support other finance operations by providing and receiving information from customers regarding billing collection and cash application During your normal daily activities you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment as well as proactive contact on non-due invoices You will be expected to analyze aging debt reports and initiate calls to as well as receiving calls from customers With a strong analytical approach you will support the business by understanding customer complaints assist with the research of cases to resolve billing and commercial customer service issues on accounts and support actions to prevent delinquent payment What we look for Bachelor Degree Fluent in English strong verbal and written communication skills 1-7 Years in combination of collections customer service inside sales AP or related experience To perform this job successfully an individual should have basic skills in accounting software related to collections and intermediate skills in Microsoft Word Excel Outlook and Internet navigation and research Excellent customer service organizational communication and follow-up skills with the ability to work in a fast paced team environment while meeting deadlines Ability to perform moderately complex account reconciliation preferred Solid self-management Team player with pro-active approach and problem solving personality Innovative and constantly looking for opportunities to improve Experience of working in Shared Service Centre Retained Outsourced environment an advantage Ability to work IST 2nd Shift European time zone What we offer We offer an exciting and challenging position Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction In addition we offer outstanding career development opportunities which will stretch your abilities and channel your talentsDiversity Inclusion Our dedication to diversity and inclusion starts with our values We lead with integrity and purpose focusing on the future and aligning with our customers vision for success Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate Our D I mission elevates each employees responsibility to contribute to our culture Its through these contributions that well drive the mindsets and behaviors we need to power our customers missions You have the power You have the voice You have the culture in your hands