Head of Service
7 days ago
Job Description Job Summary: Head of Service & Operations (BCP, Compliance and Risk) About the role This role is crucial to make sure Infrastructure meets Business continuity and regulatory requirements and stays secure at all times, enhanced availability and lowered restoration times . You will work with different Service and Operations leaders, Security and other Technology teams for being successful in this role. The role also brings in thought leadership and contribution panning across wider Tech organization. The role also is positioned well towards Director succession and hence has a significant potential to grow in the organization. You will be responsible for This role has three main responsibilities, ensuring the continuity of the business, complying with security controls for infrastructure, and managing risk. Business Continuity:You will be responsible to strategize and execute business continuity exercise for Technology and constantly improve the resiliency of our Infrastructure and overall business systems. You would also be required to think beyond BCP and execute on the wider total loss scenarios involving Infrastructure components. Security controls: You will be responsible for owning end to end compliance to security controls and audit requirements like ICFR etc. which are shared by security time to time. You will be front ending the assessment and audits, working closely with wider infrastructure teams to ensure we are always compliant with the controls and providing sufficient evidence in required reporting requirements. You will also ensure that Infrastructure components are always patched regularly, and vulnerabilities maintained within the governing control limits as advised by Security. Risk management: You will be responsible to constantly manage the infrastructure risks associated with Infrastructure components like obsolescence / single point of failures, etc. and work with broader Infrastructure teams. You will also be required to maintain a constant communication with the service assurance team and help prioritize the risk related deliverables and making way into the roadmap actions if needed. While delivering all the above, you will ensure that we measure and improve our compliance continuously with focus on stability, aligned with Tesco priorities and driven by value. You will need. - Ability to define a Service Strategy towards the compliance related activities a communicate it efficiently and achieve buy-in with various stakeholders across all levels of - Service Management leadership history in a global, distributed environment. - Proven experience to define and drive BCP and compliance end to end in a Service & Operations environment. - Deep knowledge in ITIL or Lean Six Sigma in an Agile/Devops environment, Design Thinking desirable - Proficiencies in using Data Science and Analytics for Service Management - Track record for driving Automation, utilising classical and AI based approach. - Capability to build and manage a multinational team of direct and indirect contributors. - Excellent communication and influencing skills on all levels. - Broad technical knowledge in a variety of platforms and systems relating to Service Management in a large-scale, international environments. - Infrastructure security certification will be desirable.
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Head of Service Operations
3 weeks ago
Hyderabad, Telangana, India, Telangana SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc., Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
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Head of Customer Service
2 weeks ago
Bengaluru, India Lifetime Health Full timeJob Description Job Title: Head of customer service Company:Lifetime Health Location:Jayanagar Bangalore Salary : As per your previous drawn and expertise Employment Type:Full-Time About Us: LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate...
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Head Of Commercial Services
4 days ago
India vueverse. Full timeHead of Global Service Delivery (Remote) The Head of Service Delivery will lead the global execution, governance, and performance of all client projects across the Medical Devices, Pharmaceuticals, and Consumer Goods sectors. The role oversees diverse service lines — Legal Representation (LR/MAH/US Agent), Regulatory Operations, Import–Export &...
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Head of Product
3 weeks ago
Bengaluru, Karnataka, India, Karnataka People Service Full timeAbout the role*As the Head of Product (HOP) for Supply Chain (SC) - Supplier Ordering & Tesco Connect, you will work at the centre of Tesco’s Supply Planning, Ordering and Collaboration Technology. With empowerment and ownership, you will help shape the long-term product Vision, Strategy and Roadmap to continuously evolve the Supplier Ordering and...
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Head of Customer Service
4 days ago
Bengaluru, India Lifetime Health Full timeJob Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
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Head of Customer Service
2 days ago
Bengaluru, India Lifetime Health Full timeJob Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
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Head of Customer Service
2 days ago
Bengaluru, India Lifetime Health Full timeJob Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
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Head of Customer Service
4 hours ago
Bengaluru, India Lifetime Health Full timeJob Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
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Head of customer service
14 hours ago
Bengaluru, India Lifetime Health Full timeJob Title: Head of customer service Company: Lifetime Health Location: Jayanagar Bangalore Salary : As per your previous drawn and expertise Employment Type: Full-Time About Us: Lifetime Health is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to...
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Head of Customer Service
4 days ago
Bengaluru, India Lifetime Health Full timeJob Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our patients...
