▷ Apply in 3 Minutes Quality Assurance Officer

1 week ago

Nawabganj India Britannia Industries Limited Full time

Job Description

Job Title: Quality Officer

Work Location: Barabanki, Lucknow

Function: Quality Assurance

Educational Qualification

- Graduate in Food Technology / M.Sc. Chemistry

Desired Competencies

- Knowledge of quality management tools, concepts, and methodologies
- Basic understanding of statistical data software
- Strong negotiation skills and customer orientation

Key Responsibilities

Quality & Food Safety Execution

- Monitor on-line product quality and ensure immediate corrective actions through Production & CP teams
- Conduct finished goods testing as per sampling standards with proper documentation
- Verify process records: incoming quality checks, ingredient shelf-life, and in-process quality records
- Regularly check the functioning of critical process equipment (balances, sifters, moulders, ovens, slicers, coders, metal detectors)
- Ensure compliance with hygiene, food safety, and GMP standards on the shop floor
- Conduct worker training sessions on quality, GMP, food safety, and hygiene
- Perform audits of systems, processes, and lab to verify compliance
- Take prompt action on issues related to process deviations, equipment malfunction, or food safety non-adherence

Statutory Compliance

- Verify wrapper details (address, MRP, veg logo, mandatory declarations)
- Monitor pack weights through sampling; ensure no underweight lots are released
- Ensure coders function correctly with legible printing across SKUs
- Maintain proper documentation for coding/date/shift changes
- Verify weighing balances and dead weights are calibrated and certified

Consumer Complaints

- Record and share all complaints with CP management and concerned teams
- Investigate causes, design corrective/preventive measures, and implement immediately
- Evaluate effectiveness of corrective actions through complaint trend analysis
- Share complaint analysis with management for further action planning

Benchmarking

- Visit retail outlets/distribution points weekly to understand consumer quality concerns
- Evaluate competitor products on packaging, grammage, and quality features
- Recommend and track improvements through market feedback

Process Improvement Initiatives

- Identify system/process/cost/time improvement opportunities with cross-functional teams
- Apply project-based approach to improvements
- Review and report periodic progress on process quality

Management Information System

- Submit regular summary reports on factory quality performance to the Quality Manager
- Communicate critical quality and food safety concerns immediately to relevant stakeholders

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