AGM - Service Provisioning PF TM

4 weeks ago

Ahmedabad, Gujarat, India Vodafoneidea Full time
Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Service Provisioning & Activations

Job Level/ Designation

Job band 2 / AGM

Function / Department

Postpaid Process & Delivery / Postpaid Activations & Service Provisioning

Location

Corporate Office - Ahmedabad

Job Purpose

To act as the business SPOC for postpaid Activation and provisioning to clusters, IT and Postpaid team.

The role includes Data Analytics, Fixing IT issues proactively for all Applications and insights for improving customer experience

Key Result Areas/Accountabilities

- Relevant MIS to stakeholders as per agreed Timelines
- Coordinate with IT team for fixing issues reported by Clusters or proactively identified
- Data Insights for actionable to improve customer effortless experience
- Industry Benchmark and replicate best Practices

Core Competencies, Knowledge, Experience

- Knowledge in depth of Postpaid IT systems - Amdocs / SCRM / CPOS
- Data Analysis using SQL DB (BI tables), advanced excel and CRM reports.
- Experience in postpaid processes & corporate approach on new process deployment PAN India

Must have technical / professional qualifications

MBA / Post Graduate

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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