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3 weeks ago
- Analyze business requirements to identify opportunities for process improvements in airline ticketing operations.
- Develop and maintain documentation of business processes, including workflow diagrams, procedures, and user manuals.
- Collaborate with stakeholders to design solutions that meet their needs and improve efficiency.
- Provide training and support to users on new systems or changes made to existing ones.
Job Requirements :
- 7-15 years of experience in a similar role within the aviation industry (airlines or GDS).
- Strong understanding of airline ticketing processes and procedures.
- Experience with business analysis tools such as BPMN (Business Process Modeling Notation) or UML (Unified Modeling Language).
- Knowledge of IATA standards and regulations related to international travel.
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