Assoc, Production Eng, Wrb Tech

Job Summary Looking for Technical Support role for Online and Mobile Banking platform support engineer responsible will be diagnosing and troubleshoot application code RESPONSIBILITIES Production support Shift Weekend Support To resolve complex L2 problem tickets Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets Knowledge to handle problem tickets of a more complex nature Effective engagement with Country CTM TSM for any critical issues Ensure RCAs are performed for high severity issues Provide timely workaround solutions for failing issue pattern which requires source code fix Closely track of Digital Certificate expiry and timely renewal of certificates and implementation Responsible for technical support maintenance and documenting technical specification as part of a Production Support Team L2 L3 support with IAD Impact analysis Document preparation Participate in DR activities People Talent - Good communication skill - Good stakeholder management skills Key Responsibilities Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the country business unit function XXX team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Insert local regulator e g PRA FCA prescribed responsibilities and Rationale for allocation Where relevant - Additionally for subsidiaries or relevant non -subsidiaries Serve as a Director of the Board of insert name of entities Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders - Customer Care Unit - Country Business - Technology Support Team - Data centre teams Other Responsibilities Embed Here for good and Group s brand and values in XXXX country business unit team Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Multiple functions double hats List all responsibilities associated with the role Skills and Experience JAVA J2EE Spring MVC Spring Boot Hibernate DB 2 Oracle Linux OpenShift Tomcat Elasticsearch AppDynamics ITRS Grafana Qualifications Bachelor in IT Computing or Higher About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 29952