[Urgent] Network Engineer

City Cities Jaipur Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 22-Jul-2025 Job ID 10699 Description and Requirements ob Description Position Title Responsibility Level Tl AM- IT Network Function IT Reports to Service Delivery Leader SM Permanent Temporary Permanent Span of Control 4-5 Vendor resources Location Jaipur Basic Function Responsible for managing the IT Network Cisco both wired and wireless for Jaipur Site Responsible for Operations Incident and Problem Management for Network Domain This position will be the primary conduit between the US India Jaipur infrastructure teams for communication and escalation of issues Works with vendors and network operation team in the identification and resolution of complex network and voice problems Coordinate with vendor and monitors overall network voice performance including accountability for problem identification and escalation Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA s Hands on experience required on Network Cisco Hardware - o C9410 C9300 C6500 C4500 series switches o C8200 ISR 4451 ASR 1001 series routers o Copper fiber modules cards o Meraki Cisco Access Point C4800 C3800 MR56 9166 Software - o Good exposure on Routing and switching concepts Routing - BGP EIGPR MPLS static policy-based routing Switching - VTP spanning tree protocols VLAN subnetting port monitoring port security port mirroring Network Protocol - Cisco IOS LAN WAN TCP IP SNMP ICMP NAT PAT access list FTP SSH telnet Ethernet WCCP HSRP DHCP VOIP Multicasting ARP CDP Traffic policing QOS Monitoring Tool and Dashboard - o SolarWinds and Kiwi Syslog o Meraki dashboard DNAC Cabling - o Copper Fiber o Standards - E1 T1 DS3 E3 OC3 Represent IT during Enterprise-wide meetings and in crisis L3 Escalation point for Network and Voice issues Software Hardware from engineering perspective Ensure that problems and changes are properly documented support groups notified and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting Monthly Accrual s to budget processing of vendor s monthly invoices define service level agreements with Business partners Create and maintain documentation related to ISO 27001 ISO 2000 Primary Internal Interactions Act as a SPOC for all internal external audit and audit related requirements Work with core team In India to develop robust disaster recovery plan for the data redundancies in network voice etc Primary External Interactions Monthly quarterly reviews with vendors who are providing technical hardware support to MetLife Vendor management including timely billing to Service Providers Skills Technical Skills ITIL CCNP Routing Switching certification Wireless certification Proficiency in MS-Visio Project PowerPoint and excel Process Specific Skills Soft Skills Mandatory Excellent verbal and written communication skills US Understands how BPO operations are run and maintained Good negotiation and convincing skills Soft skills Desired Education Requirements B E B Tech or equivalent course in IT Work Experience Requirements 5 years of experience with 3-4 in BPO ITES environment Open for working in shifts aligned with US India About MetLife Recognized on Fortune magazine s list of the 2025 World s Most Admired Companies and Fortune World s 25 Best Workplaces TM for 2024 MetLife through its subsidiaries and affiliates is one of the world s leading financial services companies providing insurance annuities employee benefits and asset management to individual and institutional customers With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future United by purpose and guided by empathy we re inspired to transform the next century in financial services At MetLife it s Join us