Gen AI Engineer

Job Description

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Challenge or Opportunity

At Adobe, our Integrated Customer Experience (ICX) team combines the strengths of 2000+ Sales and Customer Support agents to deliver intelligent, personalized, and seamless experiences. Our focus is on using data and advanced technology to anticipate customer needs, reduce friction, and build long-term value for our customers, employees, and business.

Gen AI Engineer - Sales Automationrole focuses on the hands-on creation and deployment of AI solutions to drive sales productivity. You will be the primary resource for building and scaling AI-powered workflows, including a library of structured GPTs and prompt packs for various sales stages. A key responsibility is to create a unified, easy-to-use AI workspace that seamlessly integrates these tools into the day-to-day flow of sellers. By embedding intelligence into daily activities, your work will reduce friction for sellers and improve their adoption of these powerful tools.

Key Responsibilities

Drive AI-Powered Sales Workflows

- Build and maintain a library of GPTs and prompt packs for cross-sell, upsell, renewals, and objection handling.
- Ensure workflows are simple, scalable, and embedded into sellers daily tools (CRM, Outreach, SalesScreen).

Sales Stage Enablement

- Map AI-driven content to each sales stage (prospecting discovery demo negotiation renewal).
- Provide sellers with contextual messaging, case studies, and CTAs tailored to customer personas and industries.

Creation of Seamless AI Webspace for Advisors:

- Build a unified, easy-to-use AI workspace that integrates these solutions into the day-to-day flow of sellers, reducing friction and improving adoption.

Handle Customer Objections

- Develop AI-assisted objection handling frameworks for common challenges (pricing, competition, timing).
- Standardize and scale guidelines into reusable playbooks.

Consultative Engagement Support

- Help sellers craft personalized, customer-ready emails, proposals, and pitches through AI workflows.
- Train specialists and managers on how to customize prompts for niche scenarios.

Continuous Improvement & Feedback

- Track adoption, usage, and impact of AI-enabled workflows on sales outcomes.
- A/B test prompts, refine GPTs, and ensure quality through seller feedback loops.

Cross-Functional Collaboration

- Partner with marketing to convert campaign assets into AI-driven sales content.
- Work with product and data teams to keep AI workflows aligned with new launches and GTM plays.

What You'll Need to Succeed

Exceptional Communication Skills

- Strong verbal, written, and presentation abilities to translate AI outputs into compelling sales content.

Passion for Sales Enablement & AI

- Enthusiasm for helping sellers succeed by bridging sales expertise with AI-driven solutions.

Customer & Seller Focus

- Ability to anticipate seller needs and provide AI workflows that directly improve efficiency and engagement.

Proven Enablement/Content Experience

- Prior experience in sales enablement, pre-sales, or SaaS sales content creation.
- Familiarity with generative AI tools (ChatGPT, Claude, Gemini, etc.) and sales platforms (CRM, Outreach, SalesScreen).

Objection Handling Expertise

- Experience designing frameworks or playbooks to help sellers respond effectively to customer challenges.

Sales Cycle & GTM Knowledge

- Understanding of SaaS sales cycles with emphasis on consultative selling, renewals, and cross-sell/upsell motions.

Problem-Solving Attitude

- Analytical approach to testing, iterating, and refining AI workflows to maximize impact.

Positive, Organized, Growth-Oriented

- Can-do attitude with ability to work in fast-paced environments.
- Highly organized in managing an evolving library of prompts, workflows, and enablement resources.

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