Account Support Manager

Account Support Manager This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE HPE Operations is our innovative IT services organization It provides the expertise to advise integrate and accelerate our customers outcomes from their digital transformation Our teams collaborate to transform insight into innovation In today s fast paced hybrid IT world being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities Deploy the right technology to respond quickly to market possibilities Join us and redefine what s next for you Job Family Definition Within the family there is a range of technical and managerial customer on-site functions The family of jobs is focused on managing the onsite delivering of software services pre-sales post-sales or service delivery support installation and configuration for customer environments The jobs solve various business systems networking and applications problems for standard industry servers specialized or complex clustered environments Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty Provides direct post-sales systems on site technical support for reactive and proactive customers Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment clarifying customer needs and ensuring that they are met Jobs are responsible for company Total Customer Experience as well as the revenue growth profitability and account retention Management Level Definition Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives Works on problems of diverse complexity and scope May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process Exercises independent judgment to identify and select a solution Ability to handle most unique situations May seek advice in order to make decisions on complex business issues What You ll Do Responsibilities Apply advanced technical knowledge to operate one or more technology areas e g server administration technical security management performance management or customer groups that are critical or high- risk Integrate technical knowledge and business understanding to create solutions for customers Resolve single- and cross- technology incidents independently Work with team members to resolve unusually complex or cross- technology incidents Proactively and reactively look for solutions to prevent problems from occurring in team technology area Apply company solutions to meet highly complex customer needs Identify additional services that could lead to future service revenue growth Provide technical consulting during contract renewal discussions Build and maintain strong relationship up to senior management level in assigned accounts Design and deliver support solutions using specific industry knowledge and expertise Assist in managing delivery of industry support solutions Lead Customer Expectation management as part of escalation process Lead cross-team or large programs projects Coach or guide junior consultants What You Need to Bring Education and Experience Required Bachelor s degree preferred or Associate degree holder technical field with 5- 7 years working experience in related fields desired Knowledge and Skills Thorough knowledge of company products and services offerings company organization competition third party products and market trends Broad knowledge of corporate organization job and policies Comprehensive business technical or functional knowledge at an expert level Communicate tactfully with diplomacy up to senior management levels within an organization Active listening skills and ability to adjust messages to audience level Problem-solving skills proactive reactive and creative Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination Well versed in core technical competencies and peaked in some technical area s intermediate skills in project management communication analysis and presentation Provide suggestions for operational efficiencies Additional Skills Accountability Accountability Active Learning Active Listening Bias Business Growth Change Management Client Expectations Management Coaching Creativity Critical Thinking Cross-Functional Teamwork Customer Centric Solutions Customer Experience CX Customer Feedback Customer Lifetime Value Customer Relationship Management CRM Design Thinking Empathy Follow-Through Growth Mindset Infrastructure as a Service IaaS Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india operations Job Services Job Level Specialist HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories No Fees Notice Recruitment Fraud Disclaimer It has come to HPE s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates These scammers often seek to obtain personal information or money from candidates Please note that Hewlett Packard Enterprise HPE its direct and indirect subsidiaries and affiliated companies and its authorized recruitment agencies vendors will never charge any candidate a registration fee hiring fee or any other fee in connection with its recruitment and hiring process The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification Any candidate individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk and HPE disclaims liability for any damages or claims that may result from any such communication