Digital Presales Solution Architect

Digital Presales Solution Architect Operational Services This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Global Sales at HPE is about building the future We are redefining what s next and combining our legacy of innovation with a bold new goal to accelerate everything we do Our sales organization is comprised of 10 000 professionals in sales presales service and support functions Together with our partners we deliver global commercial public sector small medium business customers throughout 11 geographies We re transforming businesses Join us redefine what s next for you Job Family Definition Provide technology consulting to external customers and internal project teams Responsible for providing technical support and or leadership in the creation and delivery of technology solutions designed to meet customers business needs and consequently for understanding customers businesses As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction Maintain knowledge of leading edge technologies and industry market domain knowledge Actively contribute to the company s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects Shape technical direction and technical strategies within the organization and for external customers Accountable for consistent and significant chargeability levels or expense relief for internal project teams and for assisting in meeting or exceeding revenue and customer satisfaction goals Contribute to organization s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development Management Level Definition Contributions include applying intermediate level of subject matter expertise to solve common technical problems Acts as an informed team member providing analysis of information and recommendations for appropriate action Works independently within an established framework and with moderate supervision What you ll do Responsibilities Interact with sales pursuit team in country and work with them to understand the customer requirements and create quotes etc Identify the technological solutions needed to fulfill the business objectives of the customer and be able to interact with people customer and internal HPE at all levels and geographies Work in collaboration with sales to develop pricing quotes and SoW for in-pursuit deals As Solution Architect with country Pursuit Team and develop end-to-end solutions for managed services delivery to exempted customers Identify and contribute to projects to improve services customer satisfaction profitability and team efficiency Technical writing skills will be required to publish required documents Communicate effectively with technical and non-technical stakeholders and have an ability to drive the conversation discussion Possess a strong customer focus with the ability to manage escalations balancing the needs of the customer the HPE teams Sales Pursuit Delivery Technical Skills Basic knowledge on servers storage systems Networking and Datacenter Create solution proposals pricing and presentations Co-ordinate support and communicate with other teams for adding modifying or removing the environments and deliverables Translate a customer RFP into a requirements document and proposal Be able to do multitask and must have excellent analytical and problem-solving skills with solid written and verbal communication skills Business Skills Demonstrate strong written and verbal communication skills Demonstrate business judgment decision making skills negotiating skills time-resource management complex problem solving in-depth product knowledge creativity teamwork knowledge of quality processes political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly Must have deep understanding of Datacenter and Operation Services business in HPE Pointnext Must be a team player and show ability and willingness to motivate and support other engineers Essential Skills Basic knowledge on servers storage systems Networking and Datacenter Need technical knowledge to work on Excel such as VLOOKUP Pivot table Macros Etc Need basic knowledge on pricing tools Should have capability to handle pressure during Peak times Customer handling skills Demonstrate a high level of technical account management communication skills and expertise in communicating with customers internal organization Manage the solution process with high management attention in a complex environment Take responsibility of solutioning to meet customer requirements and ensuring end-to-end deal ownership Lead high level cross organizational customer orientated projects What you need to bring Education and Experience Required 3 - 5 years of technical experience and a Bachelor of Arts Science or equivalent degree in computer science or related area of study without a degree two additional years of relevant professional experience 5-7 years in total Knowledge and Skills Educational Qualification - Bachelor Master s degree either in STEM or in Humanities Commerce with equivalent technical certification along with relevant experience Technical knowledge must have Computer Server Hardware Storage Datacenter Operating System etc Technical knowledge good to have at least one or two Networking Virtualization Cloud Containers or other emerging technologies Proficiency in working knowledge of MS office Language English Fluent - Written Spoken Additional Skills Accountability Accountability Active Learning Active Listening Bias Business Growth Client Expectations Management Coaching Creativity Critical Thinking Cross-Functional Teamwork Customer Centric Solutions Customer Relationship Management CRM Design Thinking Empathy Follow-Through Growth Mindset Information Technology IT Infrastructure Infrastructure as a Service IaaS Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity Process Improvements Product Services Relationship Building 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india sales Job Services Job Level TCP 02 HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories No Fees Notice Recruitment Fraud Disclaimer It has come to HPE s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates These scammers often seek to obtain personal information or money from candidates Please note that Hewlett Packard Enterprise HPE its direct and indirect subsidiaries and affiliated companies and its authorized recruitment agencies vendors will never charge any candidate a registration fee hiring fee or any other fee in connection with its recruitment and hiring process The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification Any candidate individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk and HPE disclaims liability for any damages or claims that may result from any such communication