[3 Days Left] IT Service Desk Italian

4 weeks ago

Bengaluru India ITC Infotech Full time

Job Description Key Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvement initiatives to enhance service quality and efficiency.

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    Bengaluru, India ITC Infotech Full time

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    4 weeks ago

    Bengaluru, India ITC Infotech Full time

    About the RoleWe are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...

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    Bengaluru, India ITC Infotech Full time

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    Bengaluru, India ITC Infotech Full time

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  • [Only 24h Left] Italian Service Desk

    2 weeks ago

    Bengaluru, India ITC Infotech Full time

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