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IT administrator
4 weeks ago
Job Description
- Job Title - IT administrator
- Office Location - Office No: 403-405, Time Square, CG Road,Ellisbridge, Ahmedabad, Gujarat-380006.
- Duration & Type of Employment - Full Time Permanent - 2 to 5 years of Experience
- Work Style - Hybrid
- In Office days - 2 to 3 days a week
- Relocation - Candidate must be willing to relocate to Ahmedabad GJ, with reasonable notice.
Requirements
Device Lifecycle Management
- Provision and configure laptops, mobile phones, and other devices for new employees
- Perform secure de-provisioning and wiping during employee offboarding
- Maintain inventory records of all company-owned hardware and accessories
- Support troubleshooting of hardware and device-related issues
MDM & Endpoint Security
- Administer and maintain the company's MDM platform (e.g., Scalefusion, Jamf, Intune, etc.)
- Enforce device compliance policies, encryption, and security baselines
- Ensure all devices are enrolled, updated, and monitored
Access Control & Internal Tooling
- Manage identity and access management (IAM) across internal platforms (e.g., Google Workspace, GitHub, AWS, Notion, Slack, etc.)
- Implement and manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access control (RBAC)
- Regularly audit and update access rights as per role changes or exits
- Collaborate with HR and department heads to align access policies with business needs
Infrastructure & Support
- Maintain documentation and standard operating procedures (SOPs) for onboarding, offboarding, and IT asset management
- Provide tier-1/tier-2 technical support for internal employees
- Ensure business continuity by maintaining backups and recovery plans for internal IT systems
Ideal Candidate
We are looking for someone who is methodical, security-conscious, and takes pride in enabling teams through seamless tech operations. The ideal candidate should:
- Have a deep understanding of IT asset lifecycle management and secure access control practices.
- Be proactive in identifying potential gaps in infrastructure and automating repetitive IT processes.
- Be able to work independently as well as collaboratively with HR, security, engineering, and operations teams.
- Show ownership, be a self-starter, and take the lead in strengthening the company's internal IT processes.
- Possess strong troubleshooting skills with a calm, helpful demeanor while dealing with internal stakeholders.
Must Have Technical Capabilities
- Experience with Mobile Device Management (MDM) tools (e.g., Scalefusion, Intune, )
- Familiarity with IAM systems (e.g., Google Workspace Admin, AWS IAM, Okta)
- Experience managing SSO, MFA, RBAC
- Proficiency in managing macOS, Windows, and Linux systems
- Basic understanding of networking, DNS, VPN, and firewalls
- Exposure to ticketing systems like Jira, Freshservice, or similar
- (Optional) Scripting skills in Bash, PowerShell, or Python for automation
- (Optional) Familiarity with SaaS tools (e.g., GitHub, Notion, Slack, Zoom, etc.)
Essential Job Functions & Duties
- Provision and de-provision laptops, phones, and other assets during employee onboarding/offboarding
- Maintain and monitor MDM enrollment, configuration profiles, and compliance rules
- Manage access controls across internal tools and platforms using IAM principles
- Set up and enforce MFA, SSO, and user group-based access policies
- Maintain up-to-date hardware inventory and software license tracking
- Perform periodic access reviews and ensure only authorized access across the board
- Document standard operating procedures (SOPs) and audit trails for compliance
- Provide first-line support for device and access issues
Other Responsibilities
- Assist in vendor evaluation and procurement of IT assets
- Work with the Security team on endpoint security enforcement and audits
- Implement automation for device setup, access provisioning, and status reporting
- Assist in IT compliance-related documentation (e.g., SOC 2 readiness)
- Manage IT onboarding/offboarding checklists in collaboration with HR
- Help with training and internal awareness on IT and security best practices
Educational & Experience
- Preferred Educational Background: Bachelor's degree in Information Technology, Computer Science, or related field
- Alternative Acceptable Educational Background: Diploma in Networking or Systems Administration with relevant experience
- Minimum Experience Required: 24 years of experience in IT administration or support roles, preferably in a modern, cloud-native environment
Management & People Skills
- Clear and concise communication skills for supporting non-technical users
- Able to coordinate with multiple teams (HR, Engineering, Security, etc.) and manage cross-functional tasks
- Strong ownership mindset with the ability to drive initiatives independently
- Empathy and patience while helping team members troubleshoot
- Disciplined and security-conscious, with a knack for documentation and process improvement
Benefits
- Hybrid Working Culture
- Amazing Perks & Medical Benefits
- 5 Days Working
- Mentorship programs & Certification Courses
- Flexible work arrangements
- Free drinks, fridge and snacks
- Competitive Salary & recognitions