IT administrator

Job Description

- Job Title - IT administrator

- Office Location - Office No: 403-405, Time Square, CG Road,Ellisbridge, Ahmedabad, Gujarat-380006.

- Duration & Type of Employment - Full Time Permanent - 2 to 5 years of Experience

- Work Style - Hybrid

- In Office days - 2 to 3 days a week

- Relocation - Candidate must be willing to relocate to Ahmedabad GJ, with reasonable notice.

Requirements

Device Lifecycle Management

- Provision and configure laptops, mobile phones, and other devices for new employees

- Perform secure de-provisioning and wiping during employee offboarding

- Maintain inventory records of all company-owned hardware and accessories

- Support troubleshooting of hardware and device-related issues

MDM & Endpoint Security

- Administer and maintain the company's MDM platform (e.g., Scalefusion, Jamf, Intune, etc.)

- Enforce device compliance policies, encryption, and security baselines

- Ensure all devices are enrolled, updated, and monitored

Access Control & Internal Tooling

- Manage identity and access management (IAM) across internal platforms (e.g., Google Workspace, GitHub, AWS, Notion, Slack, etc.)

- Implement and manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access control (RBAC)

- Regularly audit and update access rights as per role changes or exits

- Collaborate with HR and department heads to align access policies with business needs

Infrastructure & Support

- Maintain documentation and standard operating procedures (SOPs) for onboarding, offboarding, and IT asset management

- Provide tier-1/tier-2 technical support for internal employees

- Ensure business continuity by maintaining backups and recovery plans for internal IT systems

Ideal Candidate

We are looking for someone who is methodical, security-conscious, and takes pride in enabling teams through seamless tech operations. The ideal candidate should:

- Have a deep understanding of IT asset lifecycle management and secure access control practices.

- Be proactive in identifying potential gaps in infrastructure and automating repetitive IT processes.

- Be able to work independently as well as collaboratively with HR, security, engineering, and operations teams.

- Show ownership, be a self-starter, and take the lead in strengthening the company's internal IT processes.

- Possess strong troubleshooting skills with a calm, helpful demeanor while dealing with internal stakeholders.

Must Have Technical Capabilities

- Experience with Mobile Device Management (MDM) tools (e.g., Scalefusion, Intune, )

- Familiarity with IAM systems (e.g., Google Workspace Admin, AWS IAM, Okta)

- Experience managing SSO, MFA, RBAC

- Proficiency in managing macOS, Windows, and Linux systems

- Basic understanding of networking, DNS, VPN, and firewalls

- Exposure to ticketing systems like Jira, Freshservice, or similar

- (Optional) Scripting skills in Bash, PowerShell, or Python for automation

- (Optional) Familiarity with SaaS tools (e.g., GitHub, Notion, Slack, Zoom, etc.)

Essential Job Functions & Duties

- Provision and de-provision laptops, phones, and other assets during employee onboarding/offboarding

- Maintain and monitor MDM enrollment, configuration profiles, and compliance rules

- Manage access controls across internal tools and platforms using IAM principles

- Set up and enforce MFA, SSO, and user group-based access policies

- Maintain up-to-date hardware inventory and software license tracking

- Perform periodic access reviews and ensure only authorized access across the board

- Document standard operating procedures (SOPs) and audit trails for compliance

- Provide first-line support for device and access issues

Other Responsibilities

- Assist in vendor evaluation and procurement of IT assets

- Work with the Security team on endpoint security enforcement and audits

- Implement automation for device setup, access provisioning, and status reporting

- Assist in IT compliance-related documentation (e.g., SOC 2 readiness)

- Manage IT onboarding/offboarding checklists in collaboration with HR

- Help with training and internal awareness on IT and security best practices

Educational & Experience

- Preferred Educational Background: Bachelor's degree in Information Technology, Computer Science, or related field

- Alternative Acceptable Educational Background: Diploma in Networking or Systems Administration with relevant experience

- Minimum Experience Required: 24 years of experience in IT administration or support roles, preferably in a modern, cloud-native environment

Management & People Skills

- Clear and concise communication skills for supporting non-technical users

- Able to coordinate with multiple teams (HR, Engineering, Security, etc.) and manage cross-functional tasks

- Strong ownership mindset with the ability to drive initiatives independently

- Empathy and patience while helping team members troubleshoot

- Disciplined and security-conscious, with a knack for documentation and process improvement

Benefits

- Hybrid Working Culture

- Amazing Perks & Medical Benefits

- 5 Days Working

- Mentorship programs & Certification Courses

- Flexible work arrangements

- Free drinks, fridge and snacks

- Competitive Salary & recognitions