Servicenow Operations Engineer

LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform We are transforming our existing ServiceNow product families ITSM HRSD ITBM and internally developed platform applications and digitising other enterprise workflows onto the Enterprise Service Management Platform ServiceNow Reporting to the Manager Senior ServiceNow Developer ESM ServiceNow Platform the ServiceNow Operations Engineer plays a critical role in configuring customizing and maintaining the ServiceNow platform while ensuring alignment with business requirements and providing ongoing support and enhancements throughout the project lifecycle The role is responsible for delivering outstanding value and experiences to our colleagues and customers through excellence in ServiceNow software development and is pivotal in supporting our vision for a fully digitised London Stock Exchange Group The role has three primary scopes of responsibility Oversee the administration and maintenance of the ESM platform ensuring user management security data integrity and optimal system performance Configure customize and develop ServiceNow applications and modules This includes creating and maintaining workflows automation client scripts business rules and integrations with other enterprise systems Provide ongoing support for the ESM platform by solving issues resolving incidents managing update sets and ensuring smooth operation and minimal downtime In this role you will work closely with senior developers to ensure alignment on technical solutions and adherence to best practices Collaboration with business analysts BAs is crucial to understand business requirements and translate them into effective ServiceNow solutions You will actively participate in all phases of the software development life cycle SDLC including requirements gathering design development testing deployment and maintenance ensuring that the ServiceNow platform meets business needs and delivers high-quality outcomes The role provides a compelling opportunity to join a growing team in a dynamic global technology company The successful candidate will have the opportunity in the future to progress into more senior roles within the team and company Tech Profile Essential Skills 3 years of hands-on experience with ServiceNow demonstrating expertise in configuration customization and administration of the ESM platform Manage and maintain the ServiceNow platform including user administration security and data integrity Develop and implement new ServiceNow applications and integrations with other enterprise systems Solve issues and ensure timely resolution of incidents and problems related to the ServiceNow platform Design and implement workflows and automation to streamline processes and improve efficiency Create and maintain Automated Test Frameworks ATFs Develop and maintain client scripts business rules UI policies UI actions script includes ACLs and data policies Create and maintain catalog items including associated workflows and user interface components Build and manage integrations with other systems using REST SOAP and other integration methods Manage and deploy update sets across multiple instances ensuring proper version control and environment management Configure and maintain email notifications inbound actions and event management Monitor system performance and optimize as necessary to ensure high availability and reliability Create and maintain detailed documentation of configurations customizations and procedures Adhere to industry best practices for coding standards change management and performance optimization Deliver training and support to end-users and stakeholders to ensure effective use of the ServiceNow platform Keep up to date with the latest developments and features in the ServiceNow ecosystem Preferred Skills and Experience Hands-on experience in core ServiceNow administration beyond just certifications Strong understanding of ServiceNow platform configuration instance management and troubleshooting Good scripting knowledge in ServiceNow JavaScript Business Rules UI Policies etc Proven ability to troubleshoot and resolve platform issues efficiently Candidates will be required to demonstrate their skills on a PDI during the interview process Education and Professional Skills Bachelor s degree or equivalent experience in Computer Science Information Technology or a related field Are a certified ServiceNow System Administrator Are a certified ServiceNow Application Developer - Preferred Additional ServiceNow certifications like Certified Implementation Specialist are a plus Key Relationships ServiceNow Senior Developers ITSM ITOM Service Manager Scrum Masters Business Analysts Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice