Salesforce QA Engineer

Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We’re currently looking for: Join our dynamic Salesforce team as a QA Engineer, where you'll be pivotal in assuring the quality and reliability of our Quote-to-Cash processes. In this role, you'll blend expertise in manual and automated testing with a keen understanding of agile methodologies to support the development and execution of comprehensive testing strategies. If you're passionate about quality, eager to collaborate with cross-functional teams, and driven to deliver results, we're looking for you. What You'll Do: - Quality Assurance: Thoroughly conduct manual testing on our Quote-to-Cash tool to ensure it meets rigorous standards of quality and efficiency. - Test Development: Create detailed test cases for newly developed functionalities, ensuring comprehensive coverage and understanding of new features. - Automation Excellence: Automate core test cases using Selenium WebDriver and other frameworks, enhancing our testing efficiency and reliability. - Analysis and Reporting: Execute automation tests and analyze results to identify areas for improvement, reporting back to the team with actionable insights. - Collaborative Analysis: Work closely with the Product Management team to analyze requirements, ensuring testing strategies align perfectly with business needs and product goals. What We're Looking For: - Experienced Tester: 5+ years of experience in software testing, with a solid foundation in both manual/Functional testing techniques on Salesforce CRM. - Technical Acumen: A good understanding of JSON, REST/SOAP to ensure the quality of integrations and data exchange processes. - Communication: Strong communication skills with the ability to manage multiple tasks and collaborate effectively with cross-functional teams. Nice to Have: - API Testing Skills: Experience in API testing using tools like Postman is a plus, offering deeper insights into our application's performance and integration capabilities. - Salesforce and ISTQB Certifications: Salesforce certifications (e.g., Platform Developer I, Administrator, App Builder) and ISTQB certification are highly regarded, demonstrating a comprehensive understanding of quality assurance practices. - Educational Background: A degree in STEM or Business, underlining a solid theoretical foundation to complement your practical skills. - Automation Skills: Proficiency in utilizing Java-based automation testing tools like Selenium WebDriver for UI testing of CRM systems, enhancing testing capabilities and efficiency through test automation expertise is good to have What we offer: - Mediclaim benefits - Paid holidays - Casual/Sick leave - Privilege leave - Bereavement leave - Maternity & Paternity leave - Wellness programs & coaching - Employee referral bonus - Professional development allowances - Night shift allowances RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.