Ho Performance Support Officer-digital Sales-digital Banking Kotak 811-regional Sales

3 days ago


Mumbai Maharashtra, India Kotak Mahindra Bank Full time

Job Category Consumer Bank Degree Level Bachelor s Degree PSO JD Handling resolution of customer queries complaints received at the Branch through co-ordination with various stakeholders Assisting customers in completion of FKYC Providing on field support to the Sales team Branch teams for 811 customer servicing Handling rejection cases curing resolution of same through co-ordination with the Business team Conducting regular training sessions with the field Sales team to improve their productivity Monthly reconciliation of biometric devices which are with the field team Publishing regular MIS as when required Customer out calling as when required Candidate Requirement Graduate any stream with 1-2 years of experience preferably in Banking Industry Strong Communication skills - Verbal and Written Good knowledge of MS-Office MS-Excel in particular Assertive attitude Self Driven Service mind set Pay Scale As per HR categorization



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