Sustenance Engineer
2 weeks ago
Job Description We are looking for a Sustenance Engineer to support installed X-ray systems in the field (e.g., RAD, Fluoro, Mammo, etc.). The role involves managing complaints, escalations, and investigations for an assigned product or product family, while also driving System Engineering activities for the installed base. Key responsibilities include analyzing field issues and data, supporting issue resolution, executing hotfixes, bugfixes, and service packs, and contributing to continuous product and system improvements to ensure reliability, compliance, and customer satisfaction. Your responsibilities In this role, you are responsible for: - Analyze and process complaints and escalations to identify root causes, including investigation of complaint parts. - Proactively engage with RSC/HSC and other relevant stakeholders to ensure effective and timely complaint resolution. - Initiate and manage investigations when required, involving relevant Function Blocks. - Prepare complaint reports in collaboration with the DCU within defined timelines. - Implement corrective and preventive actions (CAPA) based on PSG decisions. - Drive system engineering activities for hotfixes, bugfixes, and service packs by supporting integration, ensuring stability and compatibility, and managing change processes including impact assessment, approvals, documentation, and execution. - Contribute to the creation and maintenance of Knowledge Bases (SKBs). - Monitor install base trends proactively and collaborate with stakeholders to derive meaningful actions. Your qualification To be successful in this role, your profile includes: B.E./B.Tech./master's degree in Mechatronics, Mechanical, Electrical, Electronics, Physics, or related field 34 years of hands-on experience in handling customer complaints and providing multi-level customer support. Hands-on experience in troubleshooting medical imaging equipment. Knowledge of Product life cycle and software engineering processes. Knowledge of risk management principles (product compliance, patient safety, and regulatory adherence) with ability to handle safety complaints if required. Familiarity with Siemens Healthineers products and solutions, X-ray technology/products is an added advantage Excellent verbal and written communication skills Your Contributions to the Organization In this role, you create value for the organization by: - Ensuring timely and effective handling of complaints, escalations, and investigations to safeguard product quality and patient safety. - Implementing corrective and preventive actions (CAPA) and supporting continuous improvements across the installed base. - Sustaining reliable system performance through the execution of hotfixes, bugfixes, and service packs. - Collaborating with cross-functional teams and stakeholders to resolve field issues efficiently and strengthen customer trust. - Leveraging installed base data and trends to derive actionable insights for product and process improvements.
-
Mechanical Designer Sustenance exposure
6 days ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 1,50,000 - ₹ 28,00,000 per yearAbout The Role - 3-6 Years resource for Bangalore- Work with global multi-functional project teams to support on technical and SAP documentation- Manage sustenance engineering tasks for medical products and related documentation- Understand the functional requirements of a product and ensure that the design changes meet the functional requirementPrimary...
-
Mechanical Designer Sustenance exposure
2 weeks ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
-
Mechanical Designer Sustenance exposure
2 weeks ago
Bengaluru, Karnataka, India Capgemini Engineering Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
-
Lead Engineer- Sustenance Engineering
6 days ago
IND Bengaluru - Technology Campus, India BD Full time US$ 1,04,000 - US$ 1,30,878 per yearJob Description SummaryThe right candidate will be placed in the Product engineering or product development team. Role and responsibilities will include leadership and technical support to a cross-functional team (across geography and domain). This involves leading the independent project, technical discussions, decision making, driving projects in...
-
Bengaluru, India Cyient Full timeJob Description - 8-10 years of relevant experience in project management of product design and manufacturing projects - Leading the execution of Small to large-scale sustenance engineering projects that drive global sourcing strategies to deliver the strategic business initiatives. - Responsible to ensure product/project requirements are fully defined to...
-
Lead Sustenance Engineer
4 weeks ago
india, IN DDN Full timeThis is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...
-
Lead Sustenance Engineer
7 days ago
India DDN Full timeThis is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...
-
Lead Sustenance Engineer
5 days ago
India DDN Full timeThis is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...
-
Lead Sustenance Engineer
3 hours ago
India DDN Full timeThis is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...
-
▷ Urgent Search: Design Engineer(Mechanical)
2 weeks ago
Bengaluru, India Aarna Hr Solutions Full timeJob Description We are seeking a skilled and proactive Design Engineer to join our CES R&D group, focusing on product sustenance activities within mechanical design and development. The ideal candidate will be responsible for designing various products, managing engineering changes, and ensuring project goals related to time, cost, and quality are achieved....
