Lcac - A Level (Apply in 3 Minutes)

Primary Skills - Hospitality Background Good Communication MS Office MS Excel and PowerPoint Level - A Location - Chennai Associate -Client Exp Education qualification pattern of 10 2 3 i e Full time Diploma Graduate Postgraduate engineering in any discipline Preferably Hospitality Hotel Management Food Technology discipline Ensures seamless delivery of a track or multiple tracks board room management client visits events or logistics of hospitality service in a location WITH the objective of achieving customer satisfaction at all times WITHIN the guidelines of cognizant standards and norms Handle guest complaints assist with the check-in process and explain all facility amenities Coordinating and multi-tasking job duties in a busy environment Ensuring and providing flawless upscale professional and best in class guest service experiences Analyzing customer feedback and providing strategic direction to continuously improve overall rating BAU Reporting Consulting Advisory Client Experience Responsible for customer satisfaction and delight during daily Responsible to improve customer satisfaction rating for the services provided Regional flavors to be incorporated in the daily operations Liaise with customers for timely execution of tasks Continuous connect with projects to understand their requirement and ensure implementation Adherence to customer communication etiquettes Operations Management Plan monthly expenses and share data for yearly budgeting Monitor client visits events and logistic arrangements Review invoices on a periodic basis Monitor smooth operations of group bookings Monitor upkeep and maintenance of corporate floors meeting rooms company cars GH s and ensure optimum utilization Monitor IFM resources for timely delivery and closure of requests Continual improvement of service standards utilizing tools e g GSD s Policy Procedure and Audit Assist with and provide inputs for policy and procedure document Face location audits and assist with closure of points Carry out monthly GH audits to ensure upkeep and maintenance of GH s as per CTS standards Share observations with vendors for necessary action and improvement o Follow up with vendors for closure of audit points Carry out quarterly airport mock drills to audit cab vendor performance and quality of service Share observations with vendors for necessary action and improvement Follow up with vendors for closure of audit points Adhere to policy and procedures of hospitality services at all times Process Review and Reports Maintain and generate monthly and quarterly reports as per timelines Publish MIS reports as per timelines Ensure standard process of the function is followed Attend the weekly process review calls driven by the manager and horizontal lead Follow up with vendors for daily reports Ensure IFM resources maintain and generate daily weekly monthly reports e g daily booking sheet daily and monthly client visits report etc Vendor Management Share daily requirements with vendors and ensure timely delivery of cabs ODC arrangements gift supply etc Monthly review with all vendors on performance and quality Monitor vendor performance metrics Timely clearance of vendor invoices Monitor if SLA s are met by vendors People Management Team Management Collaborate and coordinate with other support functions Ensure equal distribution of work amongst team members and ensure seamless operations in absence of any colleague Provide adequate and periodic guidance to the team to ensure consistent performance and scalability Promote team unity and collaboration Provide an open feedback session for your respective teams Work closely with the teams to provide motivation and encouragement Training needs for the individual and team to be identified and planned Knowledge Management Create knowledge articles on standard operating procedures to be followed Arrange KT sessions for new joiners Guide new team mates IFM on the knowledge Process Adherence Optimization Automation Innovation Liaise with technical team for any operational issues Assist with application enhancements based on daily operations Responsible for optimization of company cars and guest house utilization Participate actively in Innovations Align the team to continuous process changes Follow process set for the horizontal and ensure IFM resources are in line with the company standards processes