OpenStack Engineer

- Job Title: Senior OSP Managed Services Engineer - Experience: 5-6 Years of Hands-on Experience - Location: Delhi NCR - Job Type: Full-Time Company Overview Sutantra Systems Pvt Ltd is a leading provider of innovative cloud solutions and managed services. We help businesses transform their operations by leveraging cutting-edge open-source technologies. Our team is composed of passionate experts dedicated to delivering reliability, performance, and excellence in every client engagement. We are looking for a seasoned OpenStack Platform professional to join our dynamic team and drive the success of our mission-critical cloud environments. Job Summary We are seeking a highly skilled and certified Senior OpenStack Platform (OSP) Engineer with extensive experience in managed services. The ideal candidate will possess deep, hands-on technical expertise in designing, implementing, automating, and, most importantly, managing and supporting production-grade OSP environments. You will be responsible for ensuring the highest levels of availability, performance, and security for our clients' OpenStack clouds, acting as a subject matter expert and escalation point for complex issues. Key Responsibilities 1. Platform Management & Operations: - Provide expert-level administration, operational support, and lifecycle management for large-scale, production OpenStack Platform (OSP) environments. - Perform day-to-day operations including node health checks, service monitoring, capacity planning, and performance tuning. - Manage and troubleshoot the core OpenStack services (Nova, Neutron, Cinder, Swift, Keystone, Glance, Horizon, Heat, Ceilometer). - Implement and maintain high-availability and disaster recovery configurations for the control plane and workloads. 2. Managed Services & Client Support: - Serve as a primary technical point of contact for managed services clients, ensuring their SLAs are met and exceeded. - Proactively monitor client environments using tools like Prometheus, Grafana, ELK Stack, or RH CloudForms. - Handle incident management, including troubleshooting complex issues, performing root cause analysis (RCA), and implementing preventive measures. - Execute planned maintenance activities, upgrades, and patches with minimal client impact. 3. Networking & Storage: - Administer and troubleshoot advanced Neutron networking configurations, including SDN (Open vSwitch, OVN), VLANs, VXLANs, security groups, and floating IPs. - Manage storage backends (Ceph/RADOS, Cinder, Swift) for block, object, and file storage, ensuring data integrity and performance. - Diagnose and resolve persistent network connectivity and storage performance issues. 4. Automation & Infrastructure as Code (IaC): - Automate repetitive operational tasks using Ansible (a must-have), Python, Bash, or other scripting languages. - Develop, maintain, and version control IaC templates using Heat, Terraform, or similar tools. - Utilize Git for source control management of all automation scripts and configurations. 5. Security & Compliance: - Harden the OpenStack environment in compliance with industry standards (e.g., CIS Benchmarks). - Manage security patches and vulnerabilities using Satellite or equivalent tools. - Implement and maintain identity and access management (Keystone) policies and multi-tenancy isolation. 6. Collaboration & Documentation: - Create and maintain detailed technical documentation, including architecture diagrams, operational runbooks, and knowledge base articles. - Collaborate effectively with cross-functional teams, including systems administrators, network engineers, and developers. - Mentor junior team members and share knowledge through formal and informal training sessions. Mandatory Skills and Qualifications (Must-Have) - Experience: 5-6 years of proven, hands-on experience in deploying, managing, and troubleshooting OpenStack Platform (OSP) in production environments. - Managed Services Focus: Demonstrable experience in a managed services or MSP (Managed Service Provider) environment, with a strong client-facing support ethos. - Networking: In-depth knowledge of Linux networking and advanced OpenStack Neutron networking. - Storage: Hands-on experience with storage technologies, preferably Ceph Storage. - Automation: Expert-level proficiency in Ansible for automation and configuration management. Strong scripting skills in Python and/or Bash. - Operating Systems: Expert-level knowledge Linux (RHEL) 7/8/9 & etc. - Troubleshooting: Excellent problem-solving skills and a methodical approach to diagnosing and resolving complex technical issues. - Core OpenStack Services: Deep understanding of the architecture and operation of core projects (Nova, Neutron, Cinder, Keystone, Glance). Good-to-Have Skills & Qualifications - Certifications: - Red Hat Certified Engineer (RHCE) - Red Hat Certified Specialist in OpenStack (EX310) - Red Hat Certified Architect (RHCA) – any concentration - Red Hat Certified Specialist in Advanced Automation: Ansible Best Practices (DO447) - Additional Technologies: - Experience with containerization technologies (Docker, Podman, Kubernetes/OpenShift). - Knowledge of infrastructure monitoring and logging tools (Prometheus, Grafana, Nagios, Zabbix, ELK Stack). - Soft Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. What We Offer - A competitive salary and performance-based bonuses. - Opportunities for professional development and continuous learning, including support for additional certifications. - A collaborative and innovative work environment with cutting-edge technology. - Flexible work hours and remote work options.