Sr.conversation Designer

Who Are We We re not just a company we re a global force Fiercely committed to ensuring that everyone everywhere can live their lives digitally safe Our family of brands - Norton Avast LifeLock Avira AVG Reputation Defender and CCleaner - unite the brightest minds the sharpest tech and the most diverse thinking to protect over 500 million people And we ve built an inclusive workplace where your well-being is a priority because true success comes from a place of balance and authenticity When you re thriving you re unstoppable So bring us your bold ideas and passion that refuses to quit The digital world isn t some distant reality - it s the world we live in and we re ready for it If you re ready to push boundaries and be part of something bigger join TeamGen How We Work We are a thriving globally distributed team focused on building innovative mobile app solutions in security utilities and finance Leveraging modern technologies including AI-powered tools we experiment evaluate and drive impactful change creating secure high-performance products across the globe Mission and Goals We re looking for a Conversation Designer to support the design and optimization of our Virtual Agents across digital channels and XM Programs In this role you ll collaborate with lead designers and internal stakeholders to create seamless natural self-help experiences that balance user needs with business goals This is an opportunity to contribute to meaningful automation experiences learn from experienced design leads and grow your expertise with platforms like Dialogflow while making an impact in the rapidly evolving world of conversational AI Objectives Design build and optimize self-help solutions for digital channels Collaborate with lead designers and cross-functional teams to deliver consistent and scalable conversational experiences Audit and verify existing virtual agent conversations identifying opportunities for improvement Refine and enhance conversations based on testing performance data and user feedback Support end-to-end design activities from concept through review and iteration Support UAT efforts ensuring designs perform as intended before launch Competencies Strong writing skills able to craft natural clear concise and user-friendly prompts Logical thinking ability to structure conversations anticipate user responses and break down complex queries User-centric mindset understands how people interact with voice chatbots and refines responses for better engagement Technical curiosity willingness to learn Dialogflow s structure Playbooks Prompt engineering and integrations over time Collaborative problem-solver comfortable juggling multiple projects and working with diverse stakeholders Curiosity for AI and conversational design eager to learn virtual agent voice chatbot best practices and evolving AI behaviors and technology Gen is proud to be an equal-opportunity employer committed to diversity and inclusivity We base employment decisions on merit experience and business needs without considering race color national origin age religion sex pregnancy genetic information disability medical condition marital status sexual orientation gender identity or expression military or veteran status or other unlawful factors Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants To conform to U S export control regulations applicant should be eligible for any required authorizations from the U S Government