IB SCHOOL Admissions Manager and Parent Relationship

The NEST School (An IB PYP School and Cambridge Lower Secondary Program) is looking for a dedicated and dynamic Admissions Manager and Parent Relationship for our Admissions Team.

Would you like to nurture the minds of tomorrow?

Would you like to be a part of a new paradigm in education?

Welcome to The NEST School.

Creating a new generation of self-actualized learners is our raison d'etre. If children are our future, then education is the key to their future. When education is shaped around them, and not the other way around, we are laying the foundation for a future/world where creativity, diversity and caring, independent-thinkers thrive.

Responsibilities:

Admissions Management

- Manage the complete admissions cycle, from inquiry to enrolment confirmation, ensuring a smooth and professional process.

· Respond promptly and professionally to inquiries from prospective students, parents, and guardians, providing accurate information about our school's programs, admission requirements, and application procedures.

· Schedule parent meetings based on inquiries and meet with them to give them a detailed understanding of our curriculum, offerings etc. Conduct interactions, assessments, and evaluations of prospective students.

- Ensure target driven aggressive conversions

· Participate in recruitment events, including open houses, school fairs, and information sessions, both on and off-campus, to attract prospective students and promote our institution.

- Conduct campus tours, information sessions, and follow-ups with prospective families.
- Maintain updated and accurate records of leads, applications, and enrolments in the school's ERP/admissions database.
- Collaborate with marketing to develop outreach initiatives and materials for student recruitment.

Parent Relationship Management

- Build and maintain strong, trust-based relationships with parents to ensure high satisfaction and retention.
- Act as the primary point of contact for parent queries, feedback, and concerns, ensuring timely and effective resolution.
- Facilitate regular meetings and forums for parents to discuss issues, share ideas, and stay informed about school activities and developments in line with the school policies.
- Coordinate parent engagement events, orientation programs, and community-building activities.

· Collect and analyse feedback from parents to identify areas for improvement in school-parent communication and engagement.

· Work with school leadership to implement changes based on parent feedback and evaluate the effectiveness of engagement initiatives.

Communication & Engagement

- Prepare and share timely communication with parents regarding school updates, policies, and events.
- Facilitate effective two-way communication between parents and relevant school departments.
- Ensure all interactions reflect the school's ethos, values, and commitment to excellence.

Data & Reporting

- Prepare regular admissions and retention reports for leadership review.
- Track and analyse parent feedback and enrolment trends to inform improvement strategies.

Qualifications & Experience

- Bachelor's degree; Master's preferred (Marketing, Communications, Education, or related field).
- Minimum 5 years of experience in admissions, client relationship management, or school administration.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Experience in an international school or premium education setting preferred.

Qualifications:

A bachelor's degree in any stream or a related field. A master's degree is preferred.

At least 4-5 years of experience in admissions, parent relationship, preferable in an International School setting or a related field is highly desirable.

Familiarity with the IB and Cambridge educational systems, admission requirements, and enrolment procedures is highly desirable.

Excellent interpersonal and communication skills, with the ability to engage and build rapport with diverse individuals and groups.

A commitment to providing exceptional customer service to prospective students and their families.

Flexibility to work occasional evenings and weekends for recruitment events and admissions-related activities.

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