IAM Security Analyst

Job Description We help the world Be Everyday Ready Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Job: The IAM Specialist will be responsible for performing user provisioning/de-provisioning activities, troubleshooting and quality control tasks. They will ensure all Service Requests by our external clients are performed & documented per the agreed upon procedures. They will produce reports on the quality of work performed by the Service provider and propose process/documentation enhancements in order to improve the end-user experience for all Cyderes supported clients. Responsibilities: - Receive requests from external ticketing systems with initial provisioning information for new hire or modifications to existing users - Use appropriate tools (e.g., RBAC Matrix) to determine role, appropriate level of access to applications, and other requirements - If access level is different from standard, obtain explanation from requester and work with them to obtain signoff from approver (or their delegate) - Monitor Service Level achievement and proactively address tickets as required before they are escalated - Monitor onboarding/off boarding service requests and ensure the execution is proceeding - Manage completion of requests by meeting established SLA timelines - Follow-up when needed to ensure access completion to client satisfaction - As required, provide relevant, timely updates to the requester on the status of provisioning a new user with access rights and applications - Participate in projects as necessary - Substitute or cover other specialists as needed Requirements: - 2+ years experience working in a Service Desk Tier I or SOC capacity - A good command of IAM tools, Active Directory and Microsoft Suite in general - Proficiency in Microsoft Exchange, Microsoft Excel & Remote access technology - Office 365 knowledge an asset - Exposure to service request ticketing systems an asset - Knowledge of ITIL v3 (ITIL practitioner certification) an asset - Flexibility to learn and adapt to new technologies and processes - Ability to adapt in a dynamic environment - Excellent verbal and written communication skills Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.