Area Coach

3 days ago

Mumbai, India Cafe Coffee Day Full time

Job Title: Area Coach - Mumbai

Department: Operations

Reports To: Regional Manager / Operations Head

Industry: [QSR / Retail / Hospitality / etc.]

Job Summary:

We are looking for a dynamic and experienced Area Coach to oversee the operations and performance of multiple outlets in the Bangalore area. The Area Coach will be responsible for ensuring operational excellence, team development, customer satisfaction, and revenue growth across all assigned locations.

Key Responsibilities:

- Oversee the daily operations of 20-25 units
- Drive sales and profitability targets for each location.
- Monitor store performance, identify gaps, and implement improvement plans.
- Recruit, train, coach, and evaluate store managers and frontline staff.
- Ensure adherence to company SOPs, food safety, hygiene, and service standards.
- Implement marketing and promotional activities effectively.
- Conduct regular audits, reviews, and performance appraisals.
- Analyze local market trends and customer needs to optimize offerings.
- Manage budgets, inventory, and cost control across units.
- Report performance metrics and suggest strategic improvements to leadership.

Qualifications:

- Bachelor’s degree in Business Administration, Hospitality, or a related field.
- Minimum 3–5 years of experience in multi-unit retail or QSR operations.
- Strong leadership, interpersonal, and people management skills.
- Sound understanding of business acumen and operational metrics.
- Ability to work in a fast-paced, customer-focused environment.
- Proficiency in MS Office and basic POS systems.
- Willingness to travel within the assigned territory.

Preferred:

- Prior experience in brands like Domino’s, KFC, McDonald's, or other QSRs.
- Punjabi language proficiency (for effective local team communication).

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