Product Support Specialist

7 days ago

Bengaluru India EASYECOM Full time

Job Description Job Location: Bangalore About Position: We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors. About EasyEcom: EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyond Roles and responsibilities: Identifying clients requirements and helping them use specific features Respond to clients queries on time via chat, phone, or email and escalate, if needed Analyze and report any problems with the product functionalities. Guide clients through new features and functionalities Follow up with customers to ensure cent percent timely resolution for all the issues. Gather clients feedback and share it with the team. Update our internal databases with information about clients discussions and technical issues with the product. Recommend improvements and workarounds to make the product better Share feature requests with team members Requirements: Post Graduates - MCA/MSC IT & MBA. Excellent communication and negotiation skills 1-2 years of experience in Product Support Proficiency in Englishand Hindi Excellent knowledge of MS Office Self-motivated with a result-driven approach Critical thinker and problem solver Perks of Joining EasyEcom Great Culture Product Training Recognition of Work Ownership & Leadership opportunities Internal Job Postings

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