Customer Service Executive

3 weeks ago


Kolkata, West Bengal, India Aurovisglobal Private Limited Full time
Job Description

Job Title: Customer Service Executive Domestic Voice Process

Location: Eco Space, Kolkata

Job Type: Full-time

Shift: Day/Night Shift (as per company requirement)

Salary: 12-15k CTC

Job Summary:

We are looking for a dynamic and customer-focused Customer Service Executive to handle inbound/outbound calls for our domestic voice process. The ideal candidate should be fluent in Hindi and Bengali, with a basic understanding of English to handle customer interactions efficiently.

Key Responsibilities:

Handle customer queries via phone calls in English Hindi, Bengali, Odia, Assamese.

Provide accurate and timely information regarding products/services.

Resolve customer complaints and escalate issues when necessary.

Maintain call records and update CRM systems.

Follow communication guidelines and company policies.

Required Skills & Qualifications:

Fluent in Hindi / Bengali (mandatory).

Basic to average English-speaking skills.

Minimum 12th pass / Graduate (preferred).

Prior experience in customer service (voice process) is a plus.

Good listening and problem-solving skills.

Ability to handle calls professionally and patiently.

Basic computer knowledge for data entry and call logging.

Benefits:

Fixed salary with performance incentives.

Work-from-Office.

Growth opportunities and career advancement.

Training provided for fresher's.

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