Delivery Excellence

About the job

Extraordinary careers start here

NCS, a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 12,000-strong team across 58 specialization's, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation.

About NCS India

NCS India Delivery Center (IDC) is an IT services provider for global NCS. We help integrate the core expertise of NCS global group of companies to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and Testing. IDC provides solutions to a variety of industry verticals such as Telecommunications, Education, Taxation, Bank, Travel, Energy & Power, E-Commerce, Finance and Healthcare. We envision to help our global clients across key industries to implement the latest in technology and accelerate their digital transformation journey. For more information, visit

Your role is only the beginning

Are you excited to join a dynamic team revolutionizing billing operations? Dive into hands-on experience with Kenan billing modules, taking ownership of L2 billing production activities. Lead incident resolution, facilitate root cause analyses, and drive proactive improvements to optimize performance and meet SLAs. Enjoy the thrill of providing off-hours support on rotation.

What will you be expected to do?

Being the Delivery Excellence Senior Associate, you need have 7-9 years of IT Delivery Excellence experience in Tier 1 MNCs in India

Work Location: Phase 1, Hinjewadi, Pune

Scope of role:

- Should have experience in driving CMMI, ISO, ITIL Practices.
- Work with senior executives, peers and partners and build their trust to bring focus on obtaining mutual success.
- Institutionalization of processes, methodologies and tools across the organization covering onsite and offshore centers / teams.
- Align the delivery center to the common practices and technology that are defined by GDN centers to create operational scale.
- Participate and define processes at regional and global level as part of GDN activity to support the business.
- Drive & support efforts to align to global standards for processes that will allow GDN centers to leverage scale by driving consistent practices and avoiding wasted cost/effort.
- Should have experience in working in delivery role supporting the project on core delivery activities like requirements, Design, Coding and Testing activities.
- Should have industry domain knowledge on one or more areas like Insurance, Communications & Media Life sciences, Health care etc.
- Constantly benchmark the delivery performance and trigger the necessary actions to improvise the overall GDN delivery capabilities.
- Foster innovation, best practices and knowledge management culture that can enable teams to design, develop and reuse best practices to improvise the efficiency and effectiveness of business services.
- Preferably agile certified.
- Should have the experience in driving agile processes and methodologies for large portfolios.

Ready to start your extraordinary journey with NCS?

Send us your resume at / with the position name in the subject line.

Click HERE to view more openings at NCS India.

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