Salon Manager

4 weeks ago

Mavelikara KL IN Tiju's Academy Pvt. Ltd. Full time

Job Title Salon Manager Location OFOO Launching Shortly East of Buddha Junction Mavelikara Branch Role Overview The Salon Manager will lead day-to-day operations of a premium salon ensuring exceptional customer experience smooth service delivery team performance and revenue growth This role requires strong leadership customer relationship management operational excellence and experience managing a luxury beauty environment Key Responsibilities Salon Operations Management Oversee daily salon operations ensuring smooth functioning across hair beauty spa and grooming services Maintain high standards of cleanliness hygiene and service quality in line with premium brand expectations Coordinate appointment scheduling peak hour management and service flow Ensure all tools equipment and retail products are maintained stocked and in working condition Customer Experience Service Excellence Provide a luxury client experience from entry to exit Handle VIP clients special requests escalations and service recovery professionally Monitor client feedback and consistently improve service delivery Ensure staff follow premium brand etiquette grooming standards and communication protocols Team Leadership Training Lead motivate and manage stylists beauticians therapists and front desk staff Conduct training sessions on service quality grooming upselling and customer handling Schedule shifts manage attendance and ensure optimal staffing during peak hours Foster a positive professional high-performance work environment Sales Revenue Business Growth Drive sales of services memberships and premium retail products Achieve monthly revenue targets through effective upselling and cross-selling Monitor and report daily sales service performance and inventory usage Support marketing initiatives events influencer collaborations and promotional activities Inventory Vendor Management Manage stock of cosmetics beauty products tools and consumables Coordinate with vendors and suppliers for timely replenishment Reduce wastage maintain cost efficiency and ensure product quality Compliance Safety Ensure compliance with all safety hygiene sanitation and brand SOP guidelines Oversee equipment maintenance and adherence to health regulations Manage audits inspection checklists and operational documentation Required Qualifications Skills Bachelor s degree in Hospitality Beauty Salon Management or related field 5-8 years of experience in managing a premium salon or hospitality outlet Strong knowledge of hair beauty styling and premium salon services Excellent communication customer handling and conflict resolution skills Ability to lead and motivate a diverse team of stylists and service professionals Good understanding of POS systems CRM tools and salon software Strong sales orientation and business acumen Experience working with Aesthetic Clinics would be good to have Key Competencies Leadership people management Customer-centric mindset Grooming presentation aligned with luxury standards Operational excellence Sales target-driven approach Problem-solving decision-making Brand representation professionalism Benefits Competitive salary incentives Training from premium brand educators Opportunities for career growth in luxury salon management Job Types Full-time Permanent Pay 30 000 00 - 50 000 00 per month Benefits Cell phone reimbursement Work Location In person

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