Channel Relationship Manager, AMZL

4 weeks ago

Pune, Maharashtra, India Amazon Full time

About Amazon

Amazon.com, Inc. is a multinational electronic commerce company headquartered in Seattle, Washington.

We are working to be the most customer-centric company on earth.

To achieve this goal, we need exceptionally talented, bright, and driven people who are passionate about operations.

We distribute millions of products each year to our loyal customers through our Fulfillment Centers, Supply Chain & Transportation execution teams.

About the Role

We are seeking a Channel Relationship Management professional to work with our Last Mile Team managing end-to-end station operations and channel partner management.

This role presents great challenges in dealing with front-line management and driving scalable and continuous improvements across our operations.

Key Responsibilities

  • Act as the custodian of processes and SOPs for the allotted program and consistently challenge and innovate to improve existing ones.
  • Provide out-of-the-box solutions to enhance quality standards, reduce waste, and eliminate unnecessary work.
  • Coordinate with cross-functional teams and vendors to deliver customer orders through the last mile network.
  • Ensure high all-around performance in quality and customer experience through our last-mile delivery and pick-up operations.
  • Liaise with training teams to develop and update training materials on an ongoing basis.
  • Implement new processes and ensure standardization across locations.
  • Use data-driven approaches to solve problems and develop solutions to reduce losses and optimize operational costs.

Demonstrated Abilities

  • We are looking for smart and analytical people who thrive on driving change and building an organization.
  • Candidates should have strong analytical skills, communication skills, and the ability to think big.
  • Experience with employee and performance management, process improvement, or lean techniques is preferred.
  • A Bachelor's degree or equivalent is required.
  • Flexible scheduling is necessary, including weekends, nights, and/or holidays.

Inclusive Culture

We value diversity and inclusion at Amazon and strive to create a workplace where everyone feels welcome and supported.

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