Data Center Engineering Operations Engineer, Data Center Engineering Operation

Description AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure In other words we re the people who keep the cloud running We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on We work on the most challenging problems with thousands of variables impacting the supply chain - and we re looking for talented people who want to help You ll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion Amazon is expanding the Data Center management team in India This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India This position will provide a central point of ownership and accountability for the overall hands-on management of the Mechanical Electrical M E and across ADSIPL s portfolio of Data Centers in India This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space It will also include event management incident management problem management change management and cost contract management In addition this will include the relationship management with the landlords critical facility vendors Data Center Construction team Data Center Operations team Technical Program Managers Security team and Logistics team in India The position will require 24x7 on-call scheduled weekend work support and rotational shift The location for this job to be discussed as there may be opportunities in several India locations Key job responsibilities Following are the primary responsibilities but not limited to of Data Center Engineering Operations DCEO Engineer Operations and Maintenance Ownership of all Data Center changes events incidents problems from beginning to end as well as overseeing the completion of post-mortems root cause analysis and follow-up resolution actions Responsible for ensuring maintenance repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business Responsible for Asset and Inventory management Develop and maintain method statements standard operating procedures emergency response procedures preventive maintenance programs and all technical documentation Ensure standardization and consistency with best-in-class operating practices Technical Writing Skills and Automation Develop a complete deep knowledge of the design intent operational alternatives and contingency plans related to all Data Center systems Manage the engineering aspects of the Data Centers related to financial and cost control code and regulatory compliance personnel management staff training and development Health Safety local statutory requirements environmental and energy management Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA s and KPI s Communicate operating philosophies technical information objectives and expectations to Amazon personnel and to the vendor critical facilities management teams Providing hands on facility support where required e g installation of new equipment decommissioning of equipment replacement of faulty equipment internal audits etc Oversee technical compliance auditing and the effective and timely close out of corrective action plans Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements Audits Manage the development and delivery of the portfolio of Energy Environmental Management Programs Keep abreast of Data Center industry innovation Incident and Emergency Response o Reviewing incident reports documenting periodic trend summaries and providing updates and recommended actions to management o Managing information flow during incidents while providing regular updates to management o Manage and coordinate with vendors to resolve any incidents during emergency situations This may require to physically be dispatched on to site to investigate and resolve the issue o Ensure 24 7 shift operations in safe secure manner without availability impact About the team Diverse Experiences AWS values diverse experiences Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply If your career is just starting hasn t followed a traditional path or includes alternative experiences don t let it stop you from applying Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Inclusive Team Culture Here at AWS it s in our nature to learn and be curious Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences Ongoing events and learning experiences including our Conversations on Race and Ethnicity CORE and AmazeCon gender diversity conferences inspire us to never stop embracing our uniqueness Mentorship Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture When we feel supported in the workplace and at home there s nothing we can t achieve in the cloud Basic Qualifications - 1 years of data center or mission critical facilities example hospital military facility public safety facility etc experience - Bachelor s degree - High school or equivalent diploma - At least one years of experience in a technical field An undergraduate degree Degree or diploma in a technical field EE Mech E Industrial E - An excellent understanding on the nature of mission critical systems Data Centers Hospitals Power plants military facilities etc - The candidate needs to be a self-starter and independent worker Ability to solve problems at their root stepping back to understand the broader context Previous vendor negotiation and management skills for Data Center and or upgrade construction contracts Ability to write and review accurate and complete support procedures system documentation and issue tracking entries Shows good judgment and instincts in decision making under pressure Ability to prioritize in complex fast-paced environment Proactively and continually improve his her level of knowledge about Amazon s business and relevant technologies Able to demonstrate his her ability to take ownership of technical issues brought to him her by his her customer base If the candidate is unable to resolve certain issues by themselves he she should demonstrate a willingness to actively engage other support teams to drive it to resolution An interest in work subject matter that ensures that the teams are kept abreast of all relevant industry standards changes and innovation practices Preferred Qualifications - 1 years of electrical or mechanical experience - At least one years of experience of Data Center operations and on-call support for Data Center facilities - An excellent understanding of the Electrical and systems in critical Data Center operations that include but not limited to utility substation feeds transformers switchgear VFI Class UPS DRUPS PDUs ATS STS SLA VRLA batteries and associated systems diesel gas turbine generators and related fuel systems Surge Suppression Active Harmonic Filtering battery monitoring systems branch circuit monitoring systems SCADA systems - An excellent understanding of the Mechanical systems in critical Data Center operations include but not limited to CRAC CRAHs AHUs chillers cooling towers storage tanks chemical system heat exchangers piping systems pumps valves duct systems fans dampers An excellent understanding of other facilities systems used in Data Centers and Mission critical facilities including but not limited to fire detection and suppression systems plumbing and drainage systems Building Monitoring Systems automatic control systems An excellent understanding of design procurement suitability of application testing and commissioning Certifications Accreditations that will be viewed positively PMP Prince2 ITIL v2 3 BICSI ASHRAE CDCP S E or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner