Systems Analyst

16 hours ago


Bengaluru India METAPLORE Solutions Pvt Ltd Full time

Job Description JD For Systems Analyst Role - Act as first point of contact in 24/7 operations center for responding to systems alerts generated via monitoring tools. - Collaborate with development team, to understand the issues and logs and to resolve/escalate incidents/problems. - Collaborate with colleagues, peers, senior systems analysts, and managers to resolve/escalate incidents/problems. - Prioritize issues based on impact and urgency, transfer or escalate where required. - Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA. - Identify similarities, patterns of repetitive tickets and flag it to Senior Systems Analyst / Managers to get a solution/workaround. - Collaborate with L3 teams to carry out all phases of testing activities for UI, middleware and API based applications. - Work with colleagues to provide resolution in an effective, empathic and timely manner. - Customer focused, demonstrates empathy, even when under pressure with clear and concise communications. - Self-motivated, team player & adaptable to new technology - Possesses knowledge of relevant SLA's and their implications for support Skills Relevant For The Job - Knowledge on ITIL concepts - Incident Management experience - Data analytics and reporting - API framework knowledge - Working experience on Monitoring tools Splunk, New Relic / Any - SQL Should be able to build & Execute queries. - Working experience with Build tools, GIT, CI/CD Jenkins, Integration tools TIBCO - Experience in testing activities for UI, middleware & API based applications Experience 1-2 Years Min Education BE, BTech, BCA, BSc, MCA, MSc


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