Servicenow Administrator

Role - ServiceNow Administrator Developer Experience - 5 years of relevant Location - Noida Preferred Bangalore Chennai - Temporary Remote Shift Timing - 02 00 Pm to 12 00 OR 04 30 PM to 01 30 AM Bachelor of Science in Computer Science Business or related field or equivalent work experience 6 - 9 years of overall IT experience minimum Minimum 3 years of experience as administrator and developer for ServiceNow Certified as a ServiceNow System Administrator Experience implementing at least 3 of the following ServiceNow product lines applications Incident Management Problem Management Service Catalog Change Management IT Business Management Project Portfolio Management and Agile Development IT Operations Management Experience maintaining CMDB Asset Product Management SQL experience for Data Mining and Data Analysis ITIL Foundations certification v4 preferred Experience and or certifications with several of the advanced ServiceNow areas below Advanced training and or higher level certifications in the Mainline certification paths for IT Service ITSM ITBM and or platform application development Experience in orchestration with Active Directory and integration with other commercial systems HRIS OSS Exposure experience with Integration Hub spoke capabilities ideal Expertise in Web Technologies Web Services XML HTML CSS HTTP etc a plus Experience with building REST SOAP APIs SKILLS ABILITIES Interested in proposing technical solutions with a thorough understanding of business requirements and conversations with subject matter experts Ability to work with diverse teams clinical service center operations and IT that directly or indirectly impacts business processes Effective internal and external collaboration with all levels Persuasive techniques to gain cooperation acceptance and agreement on business matters Customer service focused including the ability to create an atmosphere that encourages an open dialogue about the internal and external customer s needs Ability to maintain composure in addressing stressful and challenging situations Ability to assess situations and assist in conflict resolution Excellent telephone verbal and written communication skills with the ability to communicate with internal and external customers Detail oriented with excellent organization skills Knowledge and skills in the use of computers and software programs ServiceNow Systems Administrator is responsible for solution design development and administrative application support for the existing ServiceNow application The Administrator will collaborate with multiple IT teams Application Support Service Desk IT Infrastructure to administer current application As the application grows from the current IT footprint to other corporate and operational functional areas the Administrator will engage with area subject matter experts to determine the optimum solution design then configure develop accordingly Provides ongoing systems administration support including installation customization maintenance and troubleshooting Design create configure workflow Create and use Update Sets If you think this role is aligned with your career