Senior Legal Analyst

Senior Legal Analyst At TTEC we re all about the Human Experience Elevated As a Senior Legal Analyst - Global Contracts Center of Excellence you ll be a part of creating and delivering amazing customer experiences while you also ExperienceTTEC an award-winning employment experience and company culture What You ll be Doing - Are you looking for an opportunity to partner with a team of experienced legal professionals and support a growing business segment of a public company in its mission to acquire new clients deliver exceptional service and double its size over the next three years As Senior Legal Analyst for TTEC our high-growth and innovative business segment with 2B in revenue you ll partner with collaborative global legal team supporting TTEC s worldwide customers and operations You will work directly with members of the TTEC legal and risk department to enable the business segment s growth objectives through support of its sales operations and compliance functions The ambitious growth plans for this business segment require us to enhance its legal support through the hiring of a high energy commercial technology attorney who is seeking a unique opportunity to grow her his career with the business The successful candidate will provide legal support for commercial transactions applying project management and process innovation skills and technology to the delivery of legal work in a way that drives both improved risk-mitigation and efficiency During a Typical Day You ll Structure draft negotiate and manage commercial technology contracts including licenses master services alliance strategic partnership agreements and technology reseller arrangements as well as a variety of other commercial documents such as confidentiality agreements data processing professional services and licensing and other software-related agreements and their renewals and amendments Participate in the deal process from start to finish to ensure that TTEC s best interests are represented and that through contracts we maintain an appropriate balance between reasonable risk and our growth goals Create improve and update contract templates and playbooks as needed Research and provide proactive legal advice as needed Develop relationships with key internal clients and functions and support development of document management processes to support their needs and Maintain and expand your subject matter expertise by constantly learning Support with legal and compliance work for EMEA and India regions as needed from time to time What You Bring to the Role Experience with legal advisory and compliance related matters Experience handling services technology contract lifecycle including drafting and negotiating complex agreements in a high volume fast paced environment Proactively and timely supporting internal sales client-facing teams in their work with external vendors procurement departments and their attorneys Sound judgment good business acumen and a practical approach Strong interpersonal and organizational skills and building trust with important clients and stakeholders Leading by example and upholding TTEC s Code of Ethics Qualification Requirements An LLB or LLM degree with 4-8 years of experience in drafting and negotiating commercial contracts Corporate and transactional experience in reputable law firm or in-house legal department of Multinational Corporation especially IT ITES companies About the company We are a leading global customer experience technology and services company focused on the design implementation and delivery of transformative customer experience for many of the world s most iconic and disruptive brands We deliver outcome-based customer engagement solutions through TTEC Digital our digital consultancy that designs and builds human centric tech-enabled insight-driven customer experience solutions for clients and TTEC Engage our delivery center of excellence that operates customer acquisition care fraud prevention and detection and content moderation services Founded in 1982 our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients their customers and each other