Guest Relations Executive

1 day ago

Mumbai, India ALIV - Regenerative Wellness Full time

Job Title: Client Experience Executive/ Front Desk Executive

Location: Mumbai

Reports To: Medical Counselor/Coordinator

Position Type: Full-Time

About ALIV Regenerative Wellness:

ALIV Regenerative Wellness is a pioneering healthcare brand specializing in cutting-edge regenerative therapies, IV drip treatments, and personalized wellness solutions. We are committed to providing exceptional, evidence-based, patient-centered care.

Role Summary:

The Client Experience Executive serves as the face of ALIV, creating a welcoming and professional environment for all visitors and clients. Leveraging exceptional hospitality and customer service skills, this role ensures a seamless client experience from arrival to departure.

Key Responsibilities:

- Warmly greet clients and visitors, ensuring an immediate, friendly, and professional reception.
- Coordinate client appointments, confirmations, reminders, and manage the overall scheduling calendar efficiently.
- Handle incoming calls, emails, and inquiries professionally and courteously, providing accurate information or redirecting queries appropriately.
- Provide exceptional client service by proactively addressing client needs, questions, or concerns to maintain a high-quality patient experience.
- Assist in maintaining accurate client records, documentation, and ensure confidentiality of client information.
- Coordinate effectively with internal departments to ensure smooth client management and flow within the clinic.
- Maintain a tidy, welcoming, and professional reception area.
- Support in billing, invoicing, and financial transactions accurately and efficiently.
- Proactively solicit client feedback and suggestions for continuous improvement in client experience.
- Handle complaints gracefully, escalating complex issues promptly and appropriately.

Qualifications & Experience:

- 5+ years of relevant experience in hospitality, aviation, customer service, or front office roles preferred.
- Previous experience as an air hostess or similar role in customer-focused industries highly desirable.
- Excellent communication, interpersonal, and organizational skills.
- Proficiency in English and local languages (written and verbal).
- Familiarity with scheduling tools, CRM systems, or client management software preferred.
- Professional demeanor, enthusiastic attitude, and customer-centric mindset.

Personal Attributes:

- Warm, welcoming personality with a positive attitude.
- High emotional intelligence, empathy, and ability to build rapport quickly.
- Strong problem-solving skills with an ability to handle stressful situations calmly.
- Detail-oriented, proactive, and self-motivated.

Why Join ALIV:

- Opportunity to join an innovative and fast-growing wellness brand.
- Work in a positive, supportive, and growth-oriented environment.
- Competitive salary and opportunities for professional development.

  • Guest Relations Executive

    1 week ago

    Mumbai, India Grand Hyatt Mumbai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Executive is responsible for greeting & welcoming the guest in a friendly and professional manner when they arrive,...

  • Guest Relations Executive

    2 weeks ago

    Bandra, Mumbai, Maharashtra, India Speshally NHS Pvt LTd Full time

    Title: Guest Relations Executive (GRE) Department: Front Office / Guest Services Location: Bandra Reports To: Front Office Manager / Guest Relations Manager Job Summary: As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary responsibility is to ensure every guest enjoys a...

  • Guest Relations Executive

    3 days ago

    Mumbai, Maharashtra, India Grand Hyatt Mumbai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Executive is responsible to assist in the smooth and efficient running of the Guest Relations Department within the...

  • Guest Relation Executive

    2 weeks ago

    Mumbai, India Taj Hotels Full time

    Call HR at 9142201817 Minimum 1 year experience in hotel industry as guest relationship executive / receptionist required females preferred Location : Bandra Salary : upto 25K DUTIES AND RESPONSIBILITIES: Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely...

  • Guest Relation Executive

    3 days ago

    Mumbai, Maharashtra, India Yash Birla Group Full time

    A guest relations executive, also known as a guest relations officer, guest relations coordinator, or guest relations specialist. Their responsibilities include: - Greeting guests: Welcoming guests upon arrival and providing exceptional customer service throughout their stay - Anticipating needs: Anticipating guest needs and building rapport with...

  • Guest Relation Executive

    2 weeks ago

    Mumbai, India Forehotels.com Full time

    Female Guest relations Executive are responsible for **maintaining open lines of communication between staff and guests**. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance. **Salary**: ₹30,000.00 - ₹50,000.00 per...

  • Guest Relation Executive

    1 week ago

    Malabar Hill, Mumbai, Maharashtra, India Coffee By Di Bella Full time

    **Dear Hoteliers,** **Coffee By Di Bella is now hiring for the role of GUEST RELATIONS EXECUTIVE for Mumbai Western Line Location.** **Role Description** This is a full-time role for a Guest Relations Executive. The Guest Relations Executive will be responsible for **guest relations, guest grievances, guest feedback, customer service, sales, and...

  • Guest Relation Executive

    16 hours ago

    Mumbai, India The Green Acres Academy Full time

    Urgent Opening Profile - Guest Relationship Executive - Female Job Location - Dadar, Mumbai Experience - 3+ Years relevant in Guest Services CTC 25- 32K Max you will get one week off. **Salary**: ₹25,000.00 - ₹32,000.00 per month Schedule: - Day shift Application Question(s): - Do you have experience in Guest Relations ? & How much years - Are...

  • Guest Relation Executive

    5 days ago

    Mumbai, India Ashwini Kamble Full time

    Biitcode is currently hiring for Guest Relation Executive for our Client which is into Real Estate Industry. Plz find position details below. Contact Person: Poonam: Position: Guest Relation Executive Location: Matunga, Mumbai Requisites: Graduate in any discipline (preferably in Hospitality, Business Administration, or related fields). Background in real...

  • Guest Relation Executive

    3 days ago

    Mumbai, Maharashtra, India Biitcode Full time

    **Biitcode is currently hiring for Guest Relation Executive for our Client which is into Real Estate Industry. Plz find position details below.** **Position: Guest Relation Executive** **Location: Lower Parel, Mumbai** **Requisites**: - Graduate in any discipline (preferably in Hospitality, Business Administration, or related fields). - Background in...