(Apply in 3 Minutes) Workshop Manager

1 week ago


Rajahmundry AP IN MCV VEHICLE FINANCE Full time

Supervise and Train Lead train and mentor service staff ensuring they are equipped with the skills and knowledge to provide high-quality service Hire and Recruit Work with HR to find and hire qualified individuals with the right skills and personalities for the service team Performance Management Set service-related goals and monitor team performance against them providing coaching and feedback to improve Customer Client Relations Customer Satisfaction Nurture client relationships and ensure customer needs and expectations are consistently met and exceeded Problem-Solving Escalations Handle customer escalations and complex service issues providing timely and effective solutions Feedback Improvement Analyze customer feedback and interactions to identify pain points and implement improvements to the service delivery process Service Operations Quality Policy Procedure Development Establish and implement service department policies and procedures to standardize service delivery and improve efficiency Metric Monitoring Reporting Track key performance indicators KPIs like customer satisfaction scores CSAT response times and resolution rates Quality Assurance Conduct audits to ensure that the service department is maintaining high standards of quality efficiency and productivity Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Life insurance Provident Fund Education Diploma Preferred Experience total work 2 years Required Management 2 years Preferred Onsite 2 years Required Willingness to travel 50 Required Work Location In person



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