Datacenter Technician

4 weeks ago

Pune, Maharashtra, India ideaHelix Full time
Key Responsibilities:

- Install, move, and decommission IT equipment (servers, switches, routers, storage).
- Perform hardware diagnostics, break/fix support, and RMA processing.
- Monitor and respond to alerts from infrastructure, environmental, and power monitoring systems.
- Perform regular inspections of data center systems including HVAC, power, fire suppression, and cabling.
- Coordinate with IT, facilities, and network teams to support maintenance, upgrades, and deployments.
- Maintain accurate inventory of equipment and consumables using asset management tools.
- Conduct structured cabling tasks including fiber and copper patching, labeling, and troubleshooting.
- Support remote hands activities and assist with system configuration as required.
- Follow all standard operating procedures (SOPs), safety guidelines, and escalation protocols.

Provide timely documentation of activities, incidents, and updates in ticketing systems.

Required Qualifications:

- 1–3 years of experience working in a data center, NOC, or infrastructure support role.
- Basic understanding of server, storage, and networking hardware.
- Familiarity with operating systems (Windows, Linux) and basic command-line usage.
- Knowledge of rack/stack procedures and power/cooling considerations.
- Comfortable working with hand tools and lifting equipment up to 50 lbs.
- Strong organizational skills and attention to detail.

Preferred Qualifications:

- Experience with data center infrastructure management (DCIM) tools.
- Understanding of IP networking and structured cabling standards.
- Certifications such as CompTIA A+, Server+, Network+, or vendor-specific credentials.
- Familiarity with ITSM systems (e.g., ServiceNow, Jira).
- Experience with monitoring platforms and basic scripting (e.g., PowerShell, Python) is a plus.

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