Head of Quality Assurance

2 weeks ago


Moradabad, India Senses Lifestyle Full time

About Senses Lifestyle Senses Lifestyle is a leading manufacturer and exporter of handcrafted wooden tabletop, homeware, and pet products, supplying to major global retailers across the US, Europe & Middle East. We operate across wood, metal, enamel, resin, and mixed materials — with strict global compliance and quality standards. The Quality Manager will lead our QA/QC operations, ensuring that every product meets international benchmarks. Key Responsibilities1. Quality Systems & Processes - Develop, implement, and monitor quality standards across all departments (woodworking, metalwork, finishing, assembly, packaging). - Create and maintain SOPs, checklists, inline inspection formats, and QA documentation. - Ensure compliance with buyer guidelines, AQL levels, and global standards. 2. Incoming Material Quality - Inspect wood, metal, hardware, coatings, paints, packaging materials, and finishes. - Approve/reject materials based on quality parameters and moisture content requirements. 3. Inline & Final Quality Control - Lead a team of QC inspectors for stage-wise inspections — cutting, turning, routing, sanding, finishing, assembly & packing. - Conduct inline checks, random checks, pre-final, and final inspections. - Ensure products match approved samples and specifications. 4. Quality Compliance for Export Buyers - Ensure adherence to global retailer requirements (drop tests, packaging compliance, finish standards, weight tolerance, labeling). - Coordinate with third-party auditors (BV, SGS, Intertek, Sedex, CTPAT, etc.). 5. Defect Analysis & Corrective Actions - Identify root causes of defects and implement preventive measures. - Work closely with production teams to solve recurring quality issues. 6. Documentation & Reporting - Prepare quality reports, inspection logs, NCRs, CAPA (Corrective & Preventive Actions). - Maintain daily QC records, production-wise QC sheets, moisture records, etc. 7. Team Leadership - Train QC team on quality parameters, visual standards, and new processes. - Monitor performance and improve team productivity and accuracy. 8. Buyer Communication (When Required) - Join buyer calls/visits for technical quality discussions. - Handle claims, replacements, and corrective action reports professionally.



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