Urgent Job Opening For Support Executive, Ahmedabad

1 week ago


Jamnagar, India Kaapro Management Solutions Full time

Purpose Be the single point of contact for parents and teachers - from pre-sales follow-ups to post-admission onboarding class continuity and quick resolution of academic technical issues Core Responsibilities Pre-sales enablement Warm follow-ups via phone WhatsApp email share FAQs seminar links and counselling slots update CRM Onboarding After admission issue welcome kit rules pledge timetable assist fee confirmation set up LMS app access and run orientation Parent helpdesk Own queries on classes schedules assessments and policies resolve directly or triage to Tech Academic Finance keep the parent informed until closure Teacher assistance Schedule classes PTMs manage WhatsApp groups share class lists help with LMS uploads attendance and circulate quiz exam links Continuity discipline Monitor attendance homework submission and code-of-conduct adherence trigger reminders and corrective actions Issue management Log tickets set priority follow SOPs and close with clear notes escalate risks early Reporting Daily dashboard tickets opened closed first-response time common issues weekly insights to improve SOPs KRAs First-response time and resolution Class start-on-time and access success rate Parent CSAT after onboarding and at PTMs Attendance and homework compliance follow-through Ticket documentation quality zero critical misses



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