Information Technology Support Analyst

3 weeks ago


Bengaluru, Karnataka, India Prometheus Consulting Services. Full time
Job Description

Hi Folks...

We are Hiring...

Years of experience- 4-8 years

Location Bangalore

Shift Rotational shift

Candidate should be good at basic Excel formatting, VLOOKUP), Technical L1 & l2 support

JOB RESPONSIBILITIES

The team this role supports is a collection of business subject matter experts, analysts, data scientists, data engineers, developers and actuaries. Demonstrated competencies in this role may lead to further growth opportunities in the areas of application development, data engineering or data analysis. Collaborate with developers to escalate and resolve complex technical issues

SKILLS/COMPETENCIES REQUIRED

- Provide first and second-level technical support for applications via phone, email or ticketing system
- Diagnose and troubleshoot issues reported by end users, ensuring timely resolution and minimal disruption to business operations
- Monitor system performance
- Participate in testing and quality assurance activities
- Maintain a thorough understanding of our applications

Must-Have Qualifications:

- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Attention to detail
- Willingness to work during non-standard business hours for a 24-hour support role

Nice-To-Have Qualifications:

Moderate experience or demonstrated interest in applying skills needed for application development, data engineering or data analyst roles

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