Case Manager

DESCRIPTION This role can be office based in Hyderabad India Additionally this can be remote - it can be performed from any location within Hyderabad Bangalore and Chennai and a contractual role At Amazon we believe that every day is still day one We are working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people If you d like to help the Disability Leave Services DLS team build a best-in-class professional services program to deliver leave of absence disability and accommodation services to Amazon employees applicants job seekers and candidates globally this is your chance to make history by joining the amazing Disability Leave Services Team The DLS Case Manager provides case management for all types of leave of absence and disability life events The DLS Case Manager is highly skilled in answering questions understanding the employee s situation applying the appropriate benefits responding to changing circumstances and needs and paves the way for a connected and trusted case management experience Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event This is an individual contribution IC role with no direct reports Key job responsibilities Initiate and respond to inquiries about leave and disability events benefits and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before during or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise sometimes with limited information Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work federal state regulations and company policy Maintain system records to ensure accurate and timely information documentation Consult coordinate and partner with our third party administrator HR Safety Legal Payroll Benefits team members and other departments systems as appropriate Other duties as assigned BASIC QUALIFICATIONS 1 years of human resources experience 1 years of Microsoft Office products and applications experience 1 years of customer service experience Bachelor s degree in business HR or a related field or High school or equivalent and 1 years of case management experience PREFERRED QUALIFICATIONS 2 years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems HRIS Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner