Only 24h Left: Officer

4 days ago


Mysore, Karnataka, India RAPRO Solutions Full time
- Location: Mangalore, Karnataka, India

- Shift Timings: Night shifts (exact timings may vary as per business requirement)

- Compensation: Up to 4 LPA

- Benefits: Transport, Meal Allowance, etc.

Job Description:

We are looking for enthusiastic and customer-focused individuals with a minimum of 1 year of BPO experience to join our international voice process team. The ideal candidate must be a graduate with excellent. English communication skills and should be comfortable working in night shifts.

Key Responsibilities:

- Handle inbound and outbound calls for international customers

- Provide accurate information and resolve customer queries in a professional manner

- Ensure customer satisfaction and provide excellent service at all times

- Maintain documentation of customer interactions and transactions

- Adhere to process workflows, compliance requirements, and quality standards

- Escalate unresolved queries to the appropriate department as necessary

Required Skills and Qualifications:

- Minimum 1 year of experience in a BPO (voice) environment

- Graduation (any discipline) is mandatory

- Excellent verbal and written English communication skills

- Strong interpersonal and problem-solving abilities

- Comfortable working in night shifts (US/UK/Australian hours)

- Good listening skills with a customer-centric approach

- Ability to work both independently and within a team

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