Customer Support Executive

4 days ago


Noida, Uttar Pradesh, India Members Only Full time
Job Description

Leading American Fashion Brand Members Only, is looking for candidates to join their Customer Service team to handle backend sales/marketing .

Education:

Bachelors Degree (freshers can apply as well)

Role Description:

- Proper urgency, dedication, and attention to quality when addressing customer requirements.
- Resolving customer complaints & queries brought to your attention under a specific timeline through mails.
- Maintaining a fast response time and great quality overall modes of customer communication.
- Identifying opportunities to increase customer satisfaction and revenue.
- Working cross-functionally to ensure customer issues are being flagged and adequately addressed.
- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.
- Manage relationships with existing affiliates, ensuring they are motivated and incentivized.

Knowledge and skills (general and technical):

Excellent English communication skills both verbal & written

Marketing skills navigating social media channels including affiliate marketing, collaborations etc.

Computer literate proficient in Microsoft Office including Excel.

Multi-tasking & Problem Solving/Analytical Ability.

Influencer Marketing experience will be an added asset.

Work hours 3.00-9.30 p.m. with 2 hours from home.

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